WINDOWS at Waterloo
Windows support at UW is divided across faculties and Academic Support, with different IT units responsible for different collections of PCs. IST is primarily responsible for Windows PCs running in approximately 50 Academic Support departments. Faculty IT units are responsible for PCs in their own faculties. Starting in 2013 IST started building a PC support infrastructure that all can participate in, using Microsoft's System Center Configuration Manager. This has allowed IT staff across campus significant improvements over the day-to-day management and auditing of PCs. More information about the details of SCCM at UW can be found under the "Active Directory Services (Nexus)" and "IST Managed PCs" tab on the left.
As for PC manangement in general, the primary groupings of PCs are:
WINDOWS in Academic Support
Within Academic Support, IST supports approximately two thousand PCs running the Windows operating system at the University of Waterloo and over 400 Windows-based servers.
Currently, the operating systems we encourage and support are Windows 7 SP1 for workstations, and Windows Server 2012 and Server 2012 R2 for servers. Server information has been collected primarily under the "Server" tab on the left, although other server material can be found under Security and Hardware. The "Maintaining Your PC" tab will direct you on how to configure and better protect your PC yourself whereas the "IST Managed PCs" tab will show you what we do to configure PCs for our clients. Both have lots of tips for the "do-it-yourselfer".