Skip to the content of the web site.

IST Managed PC's: Software Deployment

IST managed workstations in NEXUS are managed by System Center Configuration Manager (SCCM) for software deployment, patches and updates. Announcements on all of these are sent out by the IST Communications team. This file contains a log of the Vanguard and final announcements sent out to Academic Support staff.

Please NOTE: Vanguard announcements started to be included in this log December 10th, 2014

Also NOTE: There may be other related Workstation Services announcements added to this list over time

Most recent Announcements to Academic Support Staff

  1. Firefox upgrade – October 23, 2014
  2. Internet Explorer modification - October 24
  3. Changes to academic support workstation patching
  4. Windows patch to fix critical vulnerability - November 13
  5. Adobe Flash Player upgrade - November 24
  6. Vanguard: Adobe Flash Player/Adobe Reader/Adobe Acrobat Pro upgrades - December 11
  7. Adobe Flash Player/Adobe Reader/Adobe Acrobat Pro upgrades - December 12
  8. Adobe Flash Player cleanup - December 16
  9. Action required: Vanguard testers in your area
  10. VPN (AnyConnect) issues - February 13, 2015
  11. ADS print server, PRINTSRV1, being decommissioned - January 14
  12. Adobe Acrobat Pro upgrade - January 12
  13. Vanguard: Firefox and Flash Player upgrades - January 14
  14. Firefox and Flash Player upgrades - January 15
  15. Vanguard: Adobe FlashPlayer and Java upgrades - January 22
  16. Vanguard: second Java upgrade - January 22
  17. FlashPlayer and Java upgrades - January 23
  18. FlashPlayer upgrade - January 27
  19. FlashPlayer upgrade - February 6
  20. Windows and Internet Explorer patches - February 13
  21. UPDATE: VPN (AnyConnect) issues - February 13
  22. Security issue with Lenovo computers - February 20
  23. Vanguard: Firefox ESR and Rapid Release updates - February 25
  24. Firefox updates - February 26
  25. Nexus policy change for Windows 8 users - March 5
  26. Nexus policy change for Windows 8 users - March 11
  27. Microsoft Patches - March
  28. Adobe Flash Player update – March 16
  29. Adobe Flash Player upgrade - March 17
  30. Print services maintenance (printsrv) – March 18
  31. Vanguard: Firefox upgrades - March 24
  32. Firefox updates - March 25
  33. Firefox upgrades - April 7
  34. Firefox updates - April 8
  35. FlashPlayer upgrade - April 16
  36. Vanguard: Important Java upgrade – April 16
  37. [Vanguard] Endpoint Protection vendor change - April 23
  38. Java update - April 23
  39. Endpoint Protection vendor change - April 30
  40. Update for UW SSH Tools - April 28
  41. Vanguard: Re-deployment of App-V client
  42. IST printsrv maintenance - May 6
  43. Windows Firewall change - May 4
  44. Microsoft Patches - May
  45. Vanguard: Adobe FlashPlayer - May 13
  46. Windows Firewall change - May 13
  47. Microsoft patching - May 14
  48. Windows Firewall change - May 14
  49. Adobe FlashPlayer upgrade - May 14
  50. Firefox upgrades - May 19
  51. Firefox upgrades - May 20
  52. Acrobat upgrades - June 4
  53. Adobe Flash Player upgrade – June 10
  54. Fast-tracked Microsoft updates – June 12
  55. Adobe Flash Player upgrade – June 11
  56. IST printsrv maintenance – June 17
  57. Vanguard: Acrobat Reader XI upgrade - June 17
  58. Acrobat Reader XI upgrade - June 18
  59. Vanguard: Critical Adobe Flash Player update - June 23
  60. Critical Adobe Flash Player update - June 24
  61. Vanguard: Firefox upgrades – July 6
  62. Firefox upgrades - July 7
  63. Vanguard: Adobe Flash Player upgrade - July 9
  64. Adobe Flash Player update - July 9
  65. Fast-tracked Microsoft updates - July 16
  66. Vanguard: New workstation reboot tool - July 17
  67. Adobe Flash Player update - July 16
  68. Vanguard: Important Java upgrade - July 16
  69. Important Java upgrade - July 17
  70. Fast-tracked Microsoft updates – July 20
  71. IST printsrv maintenance – July 22
  72. Changes to local Windows Firewall settings - July 23
  73. [Vanguard] Adobe Acrobat Pro and Adobe Reader updates – July 22
  74. Adobe Acrobat Pro and Adobe Reader updates – July 23
  75. [Vanguard] Vanguard: Firefox ESR upgrade - August 4
  76. Critical Firefox update - August 7
  77. Update for UW SSH Tools – August 10
  78. Fast-tracked Microsoft updates – August 13
  79. Vanguard: Adobe Flash Player update – August 17
  80. Adobe Flash Player update – August 18
  81. Security update for Internet Explorer – August 19
  82. Vanguard: Software updates - September 1
  83. Software updates - September 2
  84. Fast-tracked Microsoft patches - September 10
  85. Microsoft LAPS being enabled on IST Workstations - September 10
  86. Microsoft LAPS being enabled on Academic Support workstations - September 15
  87. Critical Adobe Flash Player update – September 21
  88. Critical Adobe Flash Player update – September 22
  89. Vanguard: Firefox upgrades – September 23
  90. Firefox upgrades - September 24
  91. Removal of Adobe Acrobat X Pro and older Acrobat Pro versions - November 15
  92. Fast Tracked Microsoft patches - October 15
  93. Adobe upgrades - Oct 20
  94. Vanguard: Updates to computer restart tool - Oct 22
  95. Adobe upgrades – Oct 2
  96. Vanguard: Adobe Reader DC – Nov 2
  97. Vanguard: Adobe Reader DC – Nov 2
  98. REMINDER: Removal of Adobe Acrobat X Pro and older Acrobat Pro versions - November 15
  99. Vanguard: Firefox and Java upgrades – Nov 10
  100. REMINDER: List of computers running Adobe Acrobat Pro 10 or older versions
  101. Fast-tracked Microsoft patches – Nov 12
  102. Firefox and Java upgrades – Nov 11
  103. Vanguard: Adobe Flash Player upgrade – Nov 11
  104. Adobe Flash Player upgrade – Nov 12
  105. Adobe Acrobat Reader upgrade – Nov 16
  106. Fix for previously released Microsoft patch - Nov 16
  107. Mandatory Symantec Endpoint Protection upgrade, un-managed machines – Nov 17-20
  108. Vanguard: Internet Explorer 11 release – Nov 23
  109. Annual review of the Vanguard mailing list
  110. Internet Explorer (IE) 11 release – Dec 7
  111. Internet Explorer (IE) 11 release – Dec 10 for WSUS
  112. Fast Tracked Microsoft patches - Dec 9
  113. Vanguard: Adobe Flash Player upgrade – Dec 9
  114. [Vanguard] UPDATE: Vanguard: Adobe Flash Player upgrade – Dec 9
  115. Adobe Flash Player upgrades - Dec 10
  116. Virtual Desktop Infrastructure (VDI) and license servers maintenance - Dec 19
  117. Vanguard: Flash, Firefox, WinSCP & Putty updates - Jan 4, 2016
  118. Flash, Firefox, WinSCP & Putty updates - Jan 5
  119. Internet Explorer (IE) 11 for EBS Workstations - Jan 5
  120. Vanguard: Adobe Reader and Acrobat Updates - Jan 13
  121. Fast Tracked Microsoft patches – Jan 13
  122. Vanguard: Patch for corrupted Microsoft Office 2013 setting - Jan 13
  123. UPDATE: Vanguard: Adobe Reader and Acrobat Updates - Jan 13
  124. Adobe Reader and Acrobat updates Jan 18
  125. Vanguard: Java upgrade – Jan 20
  126. Java upgrade – Jan 21
  127. Skype for Business (S4B) Lite maintenance – Jan 27
  128. Virtual Desktop Infrastructure (VDI) and license servers maintenance - Jan 30
  129. Vanguard: Flash, Firefox updates - Jan 28
  130. UPDATE: Vanguard: Flash, Firefox updates - Jan 28
  131. Flash, Firefox updates - Feb 2
  132. Vanguard: Adobe Flash update – Feb 10
  133. IST Vanguard: Java update - Feb 11 at noon
  134. Java and Adobe Flash updates – Feb 11
  135. [Vanguard] Vanguard: Firefox upgrades – Feb 23
  136. Firefox upgrades – Feb 24
  137. Fast Tracked Microsoft patches - March 10
  138. [Vanguard] Firefox updates - March 9
  139. Firefox updates - March 10
  140. Vanguard: Adobe Flash Player update – March 14
  141. Virtual Desktop Infrastructure (VDI) and license servers maintenance - March 20
  142. Adobe Flash Player update – March 15
  143. Vanguard: Firefox upgrade – March 23
  144. Firefox upgrade – March 24
  145. Adobe Flash Player and Java 8 updates – March 28
  146. Adobe Flash Player and Java 8 updates – March 29
  147. [Vanguard] Adobe Flash Player, WinSCP + PuTTY updates – April 11
  148. [admin-support] Adobe Flash Player, WinSCP + PuTTY updates – April 12
  149. Fast tracked Microsoft patches – April 14
  150. [Vanguard] Vanguard: Java 8 updates – April 21
  151. Java 8 update - April 22
  152. Group policy change for IST - April 27
  153. [Vanguard] Vanguard: Firefox updates – April 27
  154. Firefox updates - April 28
  155. Group policy change for academic support workstations - May 13
  156. Fast tracked Microsoft patches – May 12
  157. Adobe Flash Player upgrade – May 12
  158. Windows 10 policy changes to be made in Nexus – May 16
  159. Vanguard: Firefox upgrade – major version change – May 17
  160. Symantec Endpoint Protection (SEP) vulnerabilities
  161. Virtual Desktop Infrastructure (VDI) and license servers maintenance - May 21
  162. Podium image update issue - May 25
  163. URGENT UPDATE: Podium image update issue - May 25
  164. SECOND UPDATE: Podium update running unexpectedly on academic support workstations - May 25
  165. THIRD UPDATE: Podium image update running unexpectedly on academic support workstations - May 25
  166. FOLLOW UP: Podium image update running unexpectedly on academic support workstations - May 25
  167. UPDATE: Symantec Endpoint Protection (SEP) vulnerabilities and removal
  168. Firefox updates - June 1
  169. Internet Explorer 11 update - June 2
  170. Vanguard: Firefox updates - June 9
  171. Firefox updates - June 13
  172. Fast tracked Microsoft patches – June 15
  173. Vanguard: Adobe Flash Player update – June 16
  174. Adobe Flash Player update - June 17
  175. MC seminar room and training lab computers to be upgraded to Office 2016
  176. Vanguard: Adobe Acrobat updates – July 4
  177. Adobe Acrobat updates - July 5
  178. Microsoft Application Virtualization (App-V) and User Experience Virtualization (UE-V ) client deployment - July 6
  179. Network Adaptor settings to be standardized across academic support - July 6
  180. Virtual Desktop Infrastructure (VDI) and license server maintenance – July 9
  181. Vanguard: Adobe Flash player update – July 12
  182. Fast tracked Microsoft patches – July 14
  183. Vanguard: Updates to computer restart tool – July 13
  184. User Experience Virtualization (UE-V ) client to be enabled - July 21
  185. Vanguard: Java 8 updates – July 20
  186. Java 8 update - July 21
  187. REMINDER: Deadline for upgrading personal PCs to Windows 10 for free approaching
  188. Vanguard: Firefox updates – August 2
  189. Virtual Desktop Infrastructure (VDI) environment testing - August 5
  190. Vanguard: Recent changes to software deployment + upcoming software updates
  191. Firefox updates – August 3
  192. Fast tracked Microsoft patches – August 11
  193. Vanguard: Adobe Acrobat updates – August 10
  194. Adobe Acrobat updates - Aug 11
  195. Adobe Acrobat updates - August 11 - CORRECTION
  196. Recent changes to software deployment + August 15 software updates
  197. Vanguard: Adobe Flash player update – September 13
  198. Fast tracked Microsoft patches – September 15
  199. Adobe Flash player update – September 14
  200. Virtual Desktop Infrastructure (VDI) and license server restart – September 17
  201. Vanguard: Firefox and Google Chrome updates – September 2
  202. Firefox and Google Chrome updates – September 27
  203. Vanguard: Adobe Flash player update – October 12
  204. Fast tracked Microsoft patches – October 13
  205. Adobe Flash player update – October 13
  206. Microsoft Application Virtualization (App-V) and User Experience Virtualization (UE-V ) client re-deployment – October 18-22
  207. Vanguard: Java 8 update - October 19
  208. Java update - October 20
  209. Vanguard: Microsoft LAPS upgrade – October 26
  210. Virtual Desktop Infrastructure (VDI) and license server restart – October 29
  211. Microsoft LAPS upgrade - October 27
  212. Adobe Flash player update – October 28
  213. Virtual Desktop Infrastructure (VDI) migration to larger VLAN – October 29
  214. Microsoft Application Virtualization (App-V) and User Experience Virtualization (UE-V ) client re-deployment – November 1-4
  215. IST Logon Script changes – November 1
  216. Vanguard: Adobe Acrobat updates – November 8
  217. Reboot tool implementation – November 10
  218. Adobe Acrobat updates - November 9
  219. Fast tracked Microsoft patches – November 10
  220. UPDATE: Fast tracked Microsoft patches – November 10
  221. Vanguard: Firefox and Google Chrome updates - November 16
  222. RESCHEDULED: Firefox and Google Chrome updates – November 18
  223. Departmental login script changes – November 21
  224. UPDATE: Reboot tool implementation – November 10
  225. Vanguard: Opt-in software updates – November 29
  226. Vanguard: Opt-in software and browser updates – December 12
  227. Opt-in software and browser updates – December 13
  228. Windows 10 upgrade to version 1607 – December 15
  229. Fast tracked Microsoft patches – December 14
  230. Virtual Desktop Infrastructure (VDI) and license server restart – December 18
  231. Removal of Roaming Profiles – December 22
  232. REMINDER: Opt-in software updates – December 5
  233. Vanguard: Opt-in software and browser updates – January 10
  234. Adobe Flash player update – January 16
  235. Adobe Flash player update – January 17
  236. Windows 10 and Office 2016 deployment – February 27, 2017
  237. Roaming Profile policy changes – February 8 and 9
  238. No Microsoft security updates in February
  239. Adobe Flash Player patch – February 22
  240. Vanguard: Opt-in software and browser updates – March 1
  241. Software and browser updates - March 2
  242. System Center Configuration Manager changes – March 6
  243. MC Lab Changes
  244. Fast tracked Microsoft patches - March 15
  245. Virtual Desktop Infrastructure (VDI) and license server restart – April 1
  246. Vanguard: Opt-in software and browser updates – April 26
  247. Opt-in software and browser updates – April 27
  248. SCCM maintenance – May 5
  249. Fast tracked Microsoft patches - May 10
  250. Vanguard: Opt-in software and browser updates – May 11
  251. Vanguard: Opt-in software and browser updates – June 7
  252. Computer Browser service to be disabled – June 9
  253. Mozilla Firefox upgrade – June 12
  254. Vanguard: Opt-in software updates - June 14
  255. Fast tracked Microsoft patches - June 14
  256. Opt-in software updates – June 15
  257. Computer Browser service to be disabled – June 15
  258. Retiring old workstations
  259. Vanguard: Opt-in software and browser updates – June 27
  260. Opt-in software and browser updates – June 28
  261. Vanguard: Opt-in software and browser updates – July 4
  262. Opt-in software and browser updates – July 5
  263. Vanguard: Opt-in software updates – July 11
  264. Opt-in software updates – July 12
  265. Virtual Desktop Infrastructure (VDI) and license server restart - July 15


Virtual Desktop Infrastructure (VDI) and license server restart - July 15

7/12/2017,
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 - 6 When is this happening? Saturday, July 15 from 10:00 a.m. to noon. What is the impact? Users’ private VDIs and SPSS VDI environments will be unavailable during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support Questions or concerns? Please contact Hong Zheng, h2zheng@uwaterloo.ca. Recipients of this message: isthd, ist-staff, faccus, ctsc, ucist, admin-support

Opt-in software updates – July 12

7/12/2017,
manfred
What is happening? The following software and browser updates will be made to Academic Support computers: • Adobe Flash Player 26.0.0.137 deployed to AS-CM-AdobeFlashPlayer security group • PuTTY 0.70 deployed to AS-CM-PuTTY security group • K-Lite Codec Pack Mega 13.3.3 deployed to AS-CM-KLiteMegaCodecPack security group When is this happening? Wednesday, July 12 at 11:00 p.m. What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Opt-in software updates – July 11

7/11/2017,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker, mcocker@uwaterloo.ca by July 12 at 10:00 a.m. ________________________________________ Please note: Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually. To sign up for updates, submit an IST request for the software to be managed on the computer. What is happening? The following software updates will be made to Vanguard computers: • Adobe Flash Player 26.0.0.137 deployed to AS-CM-AdobeFlashPlayer security group • PuTTY 0.70 deployed to AS-CM-PuTTY security group • K-Lite Codec Pack Mega 13.3.3 deployed to AS-CM-KLiteMegaCodecPack security group When is this happening? Tuesday, July 11 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Wednesday, July 12 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Additional resources: • Adobe Flash Player: https://helpx.adobe.com/security/products/flash-player/apsb17-21.html • PuTTY: https://www.chiark.greenend.org.uk/~sgtatham/putty/changes.html • K-Lite: https://www.codecguide.com/changelogs_mega.htm Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Opt-in software and browser updates – July 5

7/5/2017,
manfred
What is happening? The following software and browser updates will be made to Academic Support computers: • Adobe Flash Player 26.0.0.131 deployed to AS-CM-AdobeFlashPlayer security group • DYMO Label 8.6.1 deployed to AS-CM-DymoLabel security group • Mozilla Firefox 52.2.1 ESR (32-bit) deployed to AS-CM-MozillaFirefoxESR security group • Mozilla Firefox 52.2.1 ESR (64-bit) deployed to AS-CM-MozillaFirefoxESR-x64 security group • Mozilla Firefox 54.0.1 (32-bit) deployed to AS-CM-MozillaFirefoxRR security group • Mozilla Firefox 54.0.1 (64-bit) deployed to AS-CM-MozillaFirefoxRR-x64 security group • K-Lite 13.3.0 deployed to AS-CM-KLiteMegaCodecPack security group When is this happening? Wednesday, July 5 at 11:00 p.m. What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Opt-in software and browser updates – July 4

7/4/2017,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker, mcocker@uwaterloo.ca by July 5 at 10:00 a.m. ________________________________________ Please note: Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually. To sign up for updates, submit an IST request for the software to be managed on the computer. What is happening? The following software and browser updates will be made to Vanguard computers: • Adobe Flash Player 26.0.0.131 deployed to AS-CM-AdobeFlashPlayer security group • DYMO Label 8.6.1 deployed to AS-CM-DymoLabel security group • Mozilla Firefox 52.2.1 ESR (32-bit) deployed to AS-CM-MozillaFirefoxESR security group • Mozilla Firefox 52.2.1 ESR (64-bit) deployed to AS-CM-MozillaFirefoxESR-x64 security group • Mozilla Firefox 54.0.1 (32-bit) deployed to AS-CM-MozillaFirefoxRR security group • Mozilla Firefox 54.0.1 (64-bit) deployed to AS-CM-MozillaFirefoxRR-x64 security group • K-Lite 13.3.0 deployed to AS-CM-KLiteMegaCodecPack security group When is this happening? Tuesday, July 4 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Wednesday, July 5 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Additional resources: • Adobe Flash Player: https://helpx.adobe.com/flash-player/release-note/fp_26_air_26_release_notes.html • DYMO Label: http://developers.dymo.com/2017/03/08/the-new-dls-8-6-1-release-is-now-available/ • Firefox ESR: https://www.mozilla.org/en-US/firefox/52.2.1/releasenotes/ • Firefox RR: https://www.mozilla.org/en-US/firefox/54.0.1/releasenotes/ • K-Lite: https://codecguide.com/changelogs_full.htm Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Opt-in software and browser updates – June 28

6/28/2017,
manfred
What is happening? The following software and browser updates will be made to Academic Support computers: • Firefox 52.2.0 ESR (32-bit) deployed to AS-CM-MozillaFirefoxESR security group • Firefox 52.2.0 ESR (64-bit) deployed to AS-CM-MozillaFirefoxESR-x64 security group • Firefox 54.0 RR (32-bit) deployed to AS-CM-MozillaFirefoxRR security group • Firefox 54.0 RR (64-bit) deployed to AS-CM-MozillaFirefoxRR-x64 security group • Google Chrome 59.0.3071.115 deployed to AS-CM-GoogleChrome security group • Notepad++ 7.4.2 deployed to AS-CM-NotepadPlusPlus security group • WinSCP 5.9.6 deployed to AS-CM-WinSCP security group When is this happening? Wednesday, June 28 at 11:00 p.m. What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Opt-in software and browser updates – June 27

6/27/2017,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker, mcocker@uwaterloo.ca by June 28 at 10:00 a.m. ________________________________________ Please note: Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually. To sign up for updates, submit an IST request for the software to be managed on the computer. What is happening? The following software and browser updates will be made to Vanguard computers: • Firefox 52.2.0 ESR (32-bit) deployed to AS-CM-MozillaFirefoxESR security group • Firefox 52.2.0 ESR (64-bit) deployed to AS-CM-MozillaFirefoxESR-x64 security group • Firefox 54.0 RR (32-bit) deployed to AS-CM-MozillaFirefoxRR security group • Firefox 54.0 RR (64-bit) deployed to AS-CM-MozillaFirefoxRR-x64 security group • Google Chrome 59.0.3071.115 deployed to AS-CM-GoogleChrome security group • Notepad++ 7.4.2 deployed to AS-CM-NotepadPlusPlus security group • WinSCP 5.9.6 deployed to AS-CM-WinSCP security group When is this happening? Tuesday, June 27 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Wednesday, June 28 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Additional resources: • Firefox ESR: https://www.mozilla.org/en-US/security/advisories/mfsa2017-16/ • Firefox RR: https://www.mozilla.org/en-US/security/advisories/mfsa2017-15/ • Google: https://chromium.googlesource.com/chromium/src/+log/59.0.3071.109..59.0.3071.115?pretty=fuller&n=10000 • Notepad++: https://notepad-plus-plus.org/news/ • WinSCP: https://winscp.net/eng/docs/history#5.9.6 Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Retiring old workstations

6/16/2017,
manfred
When workstations are to be surplused or reassigned, please be sure to send them to IST, care of Peter Schepers or Rob Yawney, to have the hard drive(s) securely wiped or destroyed. It is important to guarantee no data remain on these systems. If they are to be reassigned within your department, returning them to the pool may net you a better PC than the one being returned as we tend to rebuild them and send out the best ones first. In addition, some models tend to experience more problems than others, so they are not redistributed and are taken out of the pool. Note: Central Stores no longer provides a hard drive wiping service, therefore the hard disk on any system destined for surplus must be securely wiped or destroyed. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Computer Browser service to be disabled – June 15

6/15/2017,
manfred
What is happening? The “Computer Browser” service on all IST managed Windows workstations is being disabled by Nexus group policy. When is this happening? Thursday, June 15 at 3:00 p.m. Why is this happening? This service was disabled in Academic Support when a new OS image was deployed. Microsoft patches or OS version updates re-enable this service, which may be leading to some workstations not being able to find a Domain Controller, or other services on occasion. What is the impact? No impact is expected. This has been standard practice for Academic Support workstations for several years, and this policy has been applied to all IST workstations for a week now without issue. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Opt-in software updates – June 15

6/15/2017,
manfred
What is happening? The following software and browser updates will be made to Academic Support computers: • Adobe Flash Player 26.0.0.126 deployed to AS-CM-AdobeFlashPlayer security group • Adobe Shockwave Player 12.2.9.199 deployed to AS-CM-AdobeShockwavePlayer security group • FileZilla Client 3.26.2 deployed to AS-CM-FileZillaClient security group • K-Lite Codec Pack Mega 13.2.4 to AS-CM-KLiteMegaCodecPack security group When is this happening? Thursday, June 15 at 11:00 p.m. What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Fast tracked Microsoft patches - June 14

6/14/2017,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Wednesday, June 14, 2017 at 11:00 p.m. Why is this happening? These patches have been ‘fast-tracked’ as they address critical security flaws. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • The reboot associated with these patches will be handled by the reboot tool on Thursday. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Vanguard: Opt-in software updates - June 14

6/14/2017,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker, mcocker@uwaterloo.ca by June 15 at 10:00 a.m. ________________________________________ Please note:Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually. To sign up for updates, submit an IST request for the software to be managed on the computer. What is happening? The following software and browser updates will be made to Vanguard computers: • Adobe Flash Player 26.0.0.126 deployed to AS-CM-AdobeFlashPlayer security group • Adobe Shockwave Player 12.2.9.199 deployed to AS-CM-AdobeShockwavePlayer security group • FileZilla Client 3.26.2 deployed to AS-CM-FileZillaClient security group • K-Lite Codec Pack Mega 13.2.4 to AS-CM-KLiteMegaCodecPack security group When is this happening? Wednesday, June 14 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Thursday, June 15 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Additional resources: • Adobe Flash Player: https://helpx.adobe.com/security/products/flash-player/apsb17-17.html • Adobe Shockwave Player: https://helpx.adobe.com/security/products/shockwave/apsb17-18.html • FileZilla Client: https://filezilla-project.org/versions.php#3.26.2 • K-Lite Codec Pack Mega: http://codecguide.com/changelogs_full.htm Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Mozilla Firefox upgrade – June 12

6/12/2017,
manfred
What is happening? Mozilla Firefox will be upgraded to version 52.1.2 on all Academic Support computers in the AS-CM-MozillaFirefoxESR security group. When is this happening? Monday, June 12 at 11:00 p.m. What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Computer Browser service to be disabled – June 9

6/9/2017,
manfred
What is happening? The “Computer Browser” service on all Windows workstations is being disabled. This is only being applied to IST computers at this time. When is this happening? Friday June 9 at 3:00 p.m. Why is this happening? This service was disabled in Academic Support when a new OS image was deployed. Microsoft patches or OS version updates re-enable this service, which may be leading to some workstations not being able to find a Domain Controller, or other services on occasion. What is the impact? No impact is expected. This has been standard practice for Academic Support workstations for several years without issue. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff

Vanguard: Opt-in software and browser updates – June 7

6/7/2017,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker, mcocker@uwaterloo.ca or Peter Schepers, peter.schepers@uwaterloo.ca by June 8 at 10:00 a.m. ________________________________________ Please note:Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually. To sign up for updates, submit an IST request for the software to be managed on the computer. What is happening? The following software and browser updates will be made to Vanguard computers: • FileZilla 3.26.1 deployed to AS-CM-FileZillaClient security group • FireFox 53.0.3RR (both 32-bit and 64-bit) deployed to AS-CM-MozillaFirefoxRR & AS-CM-MozillaFirefoxRR-x64 security group • GIMP 2.8.22 deployed to AS-CM-Gimp security group • Google Chrome 58.0.3029.110 deployed to AS-CM-GoogleChrome security group • K-Lite 13.2.0 deployed to AS-CM-KLiteMegaCodecPack security group • MikTex 2.9.6326 deployed to AS-CM-MikTex security group • Notepad++ 7.4.1 deployed to AS-CM-NotepadPlusPlus security group • Tera Term 4.95 deployed to AS-CM-TeraTerm security group • Thunderbird 52.1.1 deployed to AS-CM-MozillaThunderbird security group • VLC 2.2.6 deployed to AS-CM-VLCPlayer security group • iTunes 12.6.1.25 deployed to AS-CM-iTunes security group When is this happening? Wednesday, June 7 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Thursday, June 8 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421, or Peter Schepers, peter.schepers@uwaterloo.ca or ext. 46347 Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Vanguard: Opt-in software and browser updates – May 11

5/11/2017,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by May 12 at 10:00a.m., mcocker@uwaterloo.caor ext. 43421. ________________________________________ Please note:Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually.To sign up for updates, submit an IST request for the software to be managed on the computer. What is happening? The following software and browser updates will be made to Vanguard computers: • Adobe Flash Player 25.0.0.171 deployed to AS-CM-AdobeFlashPlayer security group • Mozilla Firefox ESR 52.1.1 deployed to AS-CM-MozillaFirefox52ESR security group(Corporate app testers only. 32-bit only.) • Mozilla Firefox ESR 52.1.1 x64 deployed to AS-CM-MozillaFirefox52ESR-x64 security group(Corporate app testers only. 64-bit only.) • Mozilla Firefox RR 53.0.2 deployed to AS-CM-MozillaFirefoxRR security group(32-bit only.) • Mozilla Firefox RR 53.0.2 x64 deployed to AS-CM-MozillaFirefoxRR-x64 security group(64-bit only.) • FileZilla Client 3.25.2 deployed to AS-CM-FileZillaClient security group • K-Lite 13.1.0 deployed to AS-CM-KLiteMegaCodecPack security group • iTunes 12.6 deployed to AS-CM-iTunes security group • PuTTY 6.9 deployed to AS-CM-PuTTY security group • WinSCP 5.9.5 deployed to AS-CM-WinSCP security group When is this happening? Thursday, May 11 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Friday, May 12 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Additional resources: • Adobe: https://helpx.adobe.com/security/products/flash-player/apsb17-15.html • Mozilla Firefox: https://www.mozilla.org/en-US/security/advisories/mfsa2017-14/ • FileZilla: https://filezilla-project.org/versions.php • K-Lite: https://filezilla-project.org/versions.php • iTunes: https://support.apple.com/kb/dl1814?locale=en_US • PuTTY: https://www.chiark.greenend.org.uk/~sgtatham/putty/changes.html • WinSCP: https://winscp.net/eng/docs/history#5.9.5 Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Fast tracked Microsoft patches - May 10

5/10/2017,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Wednesday, May 10, 2017 at 11:00 p.m. Why is this happening? These patches have been ‘fast-tracked’ as they address critical security flaws. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • The reboot associated with these patches will be handled by the reboot tool on Thursday. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

SCCM maintenance – May 5

5/5/2017,
manfred
What is happening? The SCCM primary site server will be undergoing some required maintenance. When is this happening? Beginning Friday, May 5 at 11:00 a.m. What is the impact? The maintenance will result in the loss of some functionality and, as a result, no OS deployments will be possible until a notice is sent out indicating that the service is back online. We anticipate that this will be resolved early next week, however, until then, please do not initiate a system re-imaging from within the Software Center until an email is sent out indicating it is safe to do so. If it is critical that a system get re-imaged, please contact the helpdesk. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: ist-staff, isthd, admin-support, faccus

Opt-in software and browser updates – April 27

4/27/2017
manfred
What is happening? The following software and browser updates will be made to Academic Support computers: • Adobe Acrobat Reader DC (2015.006.30306) deployed to AS-CM-AdobeAcrobatReader security group • Adobe Flash Player 25.0.0.148 deployed to AS-CM-AdobeFlashPlayer security group • Mozilla Firefox 45.9.0 ESR deployed to AS-CM-MozillaFirefoxESR security group • Mozilla Firefox 53.0 deployed to AS-CM-MozillaFirefoxRR security group • Google Chrome 58.0.3029.81 deployed to AS-CM-GoogleChrome security group • Java 8 Update 131 deployed to AS-CM-Java security group The following licensed applications will also be upgraded: • Adobe Acrobat Pro DC (2015.006.30306) • Adobe Acrobat XI Pro (11.0.20) Please note: Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually. To sign up for updates, submit an IST request for the software to be managed on the computer. When is this happening? Thursday, April 27 at 11:00 p.m. What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Opt-in software and browser updates – April 26

4/25/2017
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by April 27 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ Please note: Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually. To sign up for updates, submit an IST request for the software to be managed on the computer. What is happening? The following software and browser updates will be made to Vanguard computers: • Adobe Acrobat Reader DC (2015.006.30306) deployed to AS-CM-AdobeAcrobatReader security group • Adobe Flash Player 25.0.0.148 deployed to AS-CM-AdobeFlashPlayer security group • Mozilla Firefox 45.9.0 ESR deployed to AS-CM-MozillaFirefoxESR security group • Mozilla Firefox 52.1.0 ESR deployed to AS-CM-MozillaFirefox52ESR security group ***corporate application testers only*** • Mozilla Firefox 53.0 deployed to AS-CM-MozillaFirefoxRR security group • Google Chrome 58.0.3029.81 deployed to AS-CM-GoogleChrome security group • Java 8 Update 131 deployed to AS-CM-Java security group The following licensed applications will also be upgraded: • Adobe Acrobat Pro DC (2015.006.30306) • Adobe Acrobat XI Pro (11.0.20) When is this happening? Wednesday, April 26 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Thursday, April 27 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Additional resources: Adobe: • https://helpx.adobe.com/security/products/acrobat/apsb17-11.html • https://helpx.adobe.com/security/products/flash-player/apsb17-10.html Mozilla Firefox: • https://www.mozilla.org/en-US/security/advisories/mfsa2017-12/ • https://www.mozilla.org/en-US/security/advisories/mfsa2017-11/ • https://www.mozilla.org/en-US/security/advisories/mfsa2017-10/ Google Chrome: • https://chromereleases.googleblog.com/2017/04/stable-channel-update-for-desktop.html Java: • http://www.oracle.com/technetwork/java/javase/8u131-relnotes-3565278.html Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Virtual Desktop Infrastructure (VDI) and license server restart – April 1

3/31/2017,
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 – 6, vdishsrv13-14 When is this happening? Saturday, April 1 from 10:00 a.m. to noon. What is the impact? Users’ private VDIs, SPSS and Quest 3, Housing Apps VDI environments will be unavailable during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, faccus, ctsc, ucist

Fast tracked Microsoft patches - March 15

3/15/2017,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Wednesday, March 15 at 11:00 p.m. Why is this happening? These patches have been ‘fast-tracked’ as they address critical security flaws. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • The reboot associated with these patches will be handled by the reboot tool on Thursday. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

MC Lab Changes

3/8/2017,
manfred
REMINDER: The seminar room and training lab computers in MC (1078, 2060, and 2009) will be upgraded to Windows 10 for May 1. If needed, please update course notes and guides to reflect this change. What do we need from you? Please let us know if/how this change will impact your course design and delivery. Questions or concerns? Please contact Sandra Laughlin, laughlin@uwaterloo.ca. Recipients of this message: ist-staff, SEW and other course instructors

System Center Configuration Manager changes – March 6

3/3/2017
manfred
New “tiled” look for Available Software which is now divided into 3 tabs; Applications, Updates and Operating Systems: IMAGE HERE The Applications view can be switched to list view by clicking the icon near the top on the right, and filtered to show only required by clicking on “Required” on the left:IMAGE HERE The Installed Software tab is now merged with Installation Status tab. The status column details the installation state of the software: IMAGE HERE Please note: The colour scheme may change. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, faccus, ist-staff, admin-support

Software and browser updates - March 2

3/2/2017
manfred
What is happening? The following software and browser updates will be made to Academic Support computers. • Adobe Acrobat Reader DC (15.006.30280) deployed to AS-CM-AdobeAcrobatReader security group • Adobe Digital Editions 4.5.4 deployed to AS-CM-AdobeDigitalEditions security group • Adobe Flash Player 24.0.0.221 deployed to AS-CM-AdobeFlashPlayer security group • FileZilla Client 3.24.0 deployed to AS-CM-FileZillaClient security group • GIMP 2.8.20 deployed to AS-CM-GIMP security group • Google Chrome 66.219.87 deployed to AS-CM-GoogleChrome security group • iTunes 12.5.5.520Active deployed to AS-CM-iTunes security group • Java 8 Update 121 deployed to AS-CM-Java security group • K-Lite Mega Codec Pack 12.9.0 deployed to AS-CM-KLiteMegaCodecPack security group • MiKTeX 2.9.6236 deployed to AS-CM-MikTex security group security group • Mozilla Firefox 45.7.0 (x86 en-US) ESR deployed to AS-CM-MozillaFirefoxESR security group • Mozilla Firefox 51.0.1 (x86 en-US) deployed to AS-CM-MozillaFirefoxRR security group • Mozilla Thunderbird 45.7.1 (x86 en-US) deployed to AS-CM-MozillaThunderbird security group • Notepad++ 7.3.1 deployed to AS-CM-NotepadPlusPlus security group The following licensed applications will also be upgraded: • Adobe Acrobat DC (15.006.30280) • Adobe Acrobat XI Pro (11.0.19) Please note: Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually. To sign up for updates, submit an IST request for the software to be managed on the computer. When is this happening? Thursday, March 2 at 11:00 p.m. What users need to do: Please close any open applications before the upgrade begins. Questions or concerns?Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Opt-in software and browser updates – March 1

3/1/2017
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by March 2 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ Please note: Computers that are in the corresponding security group will receive updates. Other computers need to be updated manually. To sign up for updates, submit an IST request for the software to be managed on the computer. What is happening? The following software and browser updates will be made to Vanguard computers: • Adobe Acrobat Reader DC (15.006.30280) deployed to AS-CM-AdobeAcrobatReader security group • Adobe Digital Editions 4.5.4 deployed to AS-CM-AdobeDigitalEditions security group • Adobe Flash Player 24.0.0.221 deployed to AS-CM-AdobeFlashPlayer security group • FileZilla Client 3.24.0 deployed to AS-CM-FileZillaClient security group • GIMP 2.8.20 deployed to AS-CM-GIMP security group • Google Chrome 66.219.87 deployed to AS-CM-GoogleChrome security group • iTunes 12.5.5.520Active deployed to AS-CM-iTunes security group • Java 8 Update 121 deployed to AS-CM-Java security group • K-Lite Mega Codec Pack 12.9.0 deployed to AS-CM-KLiteMegaCodecPack security group • MiKTeX 2.9.6236 deployed to AS-CM-MikTex security group security group • Mozilla Firefox 45.7.0 (x86 en-US) ESR deployed to AS-CM-MozillaFirefoxESR security group • Mozilla Firefox 51.0.1 (x86 en-US) deployed to AS-CM-MozillaFirefoxRR security group • Mozilla Thunderbird 45.7.1 (x86 en-US) deployed to AS-CM-MozillaThunderbird security group • Notepad++ 7.3.1 deployed to AS-CM-NotepadPlusPlus security group The following licensed applications will also be upgraded: • Adobe Acrobat DC (15.006.30280) • Adobe Acrobat XI Pro (11.0.19) When is this happening? Wednesday, March 1 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Thursday, March 2 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Adobe Flash Player patch – February 22

2/22/2017,
manfred
What is happening? Adobe Flash Player for Windows 8 and 10 systems is being deployed to all academic support workstations. When is this happening? Wednesday, February 22 at 11:00 p.m. Why is this happening? Microsoft did not release a normal set of patches this month. They have decided to release the patch for Adobe Flash to address known vulnerabilities. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • The reboot associated with this patch will be handled by the reboot tool on Thursday. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

No Microsoft security updates in February

2/16/2017,
manfred
What is happening? No security bulletins are being released by Microsoft for the month of February. Workstations will still receive non-security fixes for Office, Windows 7 & 8 on the normal schedule. Please note: The full statement from Microsoft can be found at https://blogs.technet.microsoft.com/msrc/2017/02/14/february-2017-security-update-release/ Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Roaming Profile policy changes – February 8 and 9

2/8/2017
manfred
What is happening? Four Nexus policies affecting those with roaming profiles using Academic Support PCs are changing. Why is this happening? Academic Support clients no longer have roaming profiles. However, people from the faculties with roaming profiles (i.e. Co-op students or users visiting an Academic Support department) may login to an Academic Support PC .These policies are intended on making that experience better. When is this happening? This will be applied to IST (only) on Wednesday February 8, and to the rest of Academic Support Thursday February 9. Both changes will be made around noon. What is the impact? All clients may notice that their local profiles will no longer be restricted in size, but are strongly encouraged to keep storing important documents and settings on network shares, so they are properly backed up. Clients from the faculties with roaming profiles, using Academic Support PCs, will no longer have their roaming profiles loaded or saved while on these PCs. Only local profiles will be supported and allowed. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus

Windows 10 and Office 2016 deployment – February 27, 2017

1/27/2017,
manfred
For your information… What is happening? IST will begin deployment of Windows 10 and Office 2016 to Academic Support departments. Please note: Everything on the workstation will be erased, and a new clean image installed. When is this happening? Beginning February 27, 2017. Departments will determine with their IST Account Representatives where they appear in the scheduling process. Additional information: • No rebuild will occur if an Academic Support computer is already running the IST Windows 10 image. • The IST Account Rep and computer support rep will work together to ensure applications and settings are set up properly. Note: o All currently installed managed applications will be automatically reinstalled, if they were packaged and delivered by IST originally. o To help determine which applications will or may not be automatically reinstalled see: https://magnolia.nexus.uwaterloo.ca/Windows/Nexus/Tools/ListSWGrps.asp o Application and operating system settings that do and do not migrate forward from Windows 7 to 10 can be viewed here: http://windows.uwaterloo.ca/Docs/Windows%2010%20Migration%20Notes.htm How can you prepare for this? • Help choose a week after February 27 that will have the least impact on your department and submit a request via RT. • Request a virtual (VDI) Windows 10 workstation now via RT, if desired, to acquire a level of comfort before your department is converted. • Submit a request as soon as possible to have one or more computers upgraded to Windows 10 and Office 2016 in advance (to test software and to become familiar and comfortable working in Windows 10/Office 2016). We strongly encourage all computer reps to have their own computers upgraded in advance of the general deployment. • Identify non-standard desktop and laptop computers (providing make, model and hostname) purchased outside of the Desktop Rollover program via RT or notify your department’s IST Account Representative, as deployments for them may require additional steps. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd; ist-staff; admin-support; faccus, ctsc; ucist; Daily Bulletin

Adobe Flash player update – January 17

1/17/2017,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player 24.0.0.194 When is this happening? Tuesday, January 17 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Adobe Flash player update – January 16

1/16/2017,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by January 17 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all vanguard computers: • Adobe Flash Player 24.0.0.194 When is this happening? Monday, January 16 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, January 17 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: • https://helpx.adobe.com/security/products/flash-player/apsb17-02.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Vanguard: Opt-in software and browser updates – January 10

1/10/2017,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by January 11 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ Please note: Vanguard users will only receive updates for software they are currently in the security group for. What is happening? As part of the recently implemented “opt-in” method for common applications the following software and browser updates will be made to Vanguard computers: • Adobe Digital Editions 4.5.3 deployed to AS-CM-AdobeDigitalEditions security group • Chrome 66.208.49239 (55.0.2883.87) deployed to AS-CM-GoogleChrome security group • Firefox 45.6.0 ESR deployed to AS-CM-MozillaFirefoxESR security group • Flash 24.0.0.186 deployed to AS-CM-MozillaFirefoxRR security group • GeoGebra 5.0.311.0 deployed to AS-CM-GeoGebra security group • iTunes 12.5.4.42 deployed to AS-CM-iTunes security group • K-Lite 12.7.5 deployed to AS-CM-KLiteMegaCodecPack security group • LibreOffice 5.2.4.2 deployed to AS-CM-LibreOffice security group • Notepad++ 7.3 deployed to AS-CM-NotepadPlusPlus security group • RStudio 1.0.136 deployed to AS-CM-RStudio security group • WinSCP 5.9.3 deployed to AS-CM-WinSCP security group When is this happening? Tuesday, January 10 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Wednesday, January 11 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Additional resources: • Adobe Digital Editions 4.5.3: https://helpx.adobe.com/security/products/Digital-Editions/apsb16-45.html • Chrome 66.208.49239 (55.0.2883.87): https://chromereleases.googleblog.com/2016/12/stable-channel-update-for-chrome-os_19.html • Firefox 45.6.0 ESR: https://www.mozilla.org/en-US/security/advisories/mfsa2016-95/ • Flash 24.0.0.186: https://helpx.adobe.com/security/products/flash-player/apsb16-39.html • GeoGebra 5.0.311.0: https://wiki.geogebra.org/en/Reference:Changelog_5.0#5.0.311.0 • iTunes 12.5.4.42: https://support.apple.com/en-ca/HT207427 • K-Lite 12.7.5: https://www.codecguide.com/changelogs_mega.htm • LibreOffice 5.2.4.2: https://www.libreoffice.org/download/release-notes/ • Notepad++ 7.3: https://notepad-plus-plus.org/news/notepad-7.3-released.html • RStudio 1.0.136: https://www.rstudio.com/products/rstudio/release-notes/ • WinSCP 5.9.3: https://www.rstudio.com/products/rstudio/release-notes/ Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

REMINDER: Opt-in software updates – December 5

12/23/2016,
manfred
REMINDER: The following software updates for common applications will be made to Academic Support computers on Friday, December 30 at 11:00 p.m.: • GeoGebra 5.0.294.0 deployed to AS-CM-GeoGebra security group • gVim 8 deployed to AS-CM-gVim security group • LibreOffice 5.2.3.3 deployed to AS-CM-LibreOffice security group • R for Windows 3.3.2 deployed to AS-CM-R security group • RStudio 1.0.44 deployed to AS-CM-RStudio security group Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, , sccm-managers

Removal of Roaming Profiles – December 22

12/20/2016,
manfred
What is happening? The Roaming Profile service will be terminated. All remaining roaming profile attributes will be removed for all staff working in the Academic Support departments. When is this happening? Thursday, December 22. What is the impact? • Clients that only work on a single workstation will not notice any changes other than faster logon and logoff times. • Clients that roam between IST managed workstations will not notice any changes because User Experience Virtualization (UE-V) has been mirroring the profile contents of roaming profiles. • Clients that logon to a workstation that is not managed by IST and has not had UE-V applied may notice that some user application attributes (settings) or configurations are not available. • Overall impact should be minimal. Has this been tested? Profile attributes have already been removed (or were never applied) from over half of Academic Support clients with no negative impacts reported. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, UWweb, ctsc, ucist

Virtual Desktop Infrastructure (VDI) and license server restart – December 18

12/16/2016,
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 – 6, vdishsrv13-14 When is this happening? Sunday, December 18 from 10:00 a.m. to noon. What is the impact? Users’ private VDIs and SPSS VDI environments will be unavailable during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, faccus, ctsc, ucist

Fast tracked Microsoft patches – December 14

12/14/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Wednesday, December 14 at 11:00 p.m. Why is this happening? These patches have been ‘fast-tracked’ as they address critical security flaws. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • The reboot associated with these patches will be handled by the reboot tool on Thursday. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Windows 10 upgrade to version 1607 – December 15

12/13/2016,
manfred
What is happening: Windows 10 provides a new management model for upgrades of the Windows 10 operating system. Microsoft identifies the current branch of Windows 10 with a version number, and our current supported version is 1607. All older branches of Windows 10 will be upgraded to version 1607 to comply with campus standards. When is this happening: Thursday, December 15 at 11:00 p.m. What is the impact: This upgrade will only affect IST managed computers with Windows 10. Your system will reboot as part of the upgrade process. What you need to do: Make sure you have saved any documents and logged out of your system, leaving your computer powered on. For laptop users, please make sure it is docked, powered on and the wireless connection has been disabled. Important note: • If your computer is turned off, the update will happen immediately when you power it on; please be sure to leave your computer powered on. • If your computer is a laptop, the upgrade will happen as soon as it is next powered on, so be sure to make sure it is docked and the wireless disabled. After the upgrade: Your first login will be slower than normal with a message that Windows 10 is installing apps. Some settings may revert to default values since Microsoft has changed some components. Some systems may return an error on the first login attempt. “The Group Policy Client service failed to sign in. The universal unique identified (UUID) type is not supported.” Simply reboot your system and login again. This upgrade does change the location of some items. For example the “Start” menu no longer displays your account name at the top of the menu, and the logout option is now near the Power Icon. Additional information about the changes in Windows 10 version 1607: http://www.zdnet.com/article/what-to-expect-from-the-windows-10-anniversary-update/ For specific questions about the Windows upgrade process: Please contact Stephen Markan, smarkan@uwaterloo.ca General questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, sccm-managers

Opt-in software and browser updates – December 13

12/13/2016,
manfred
What is happening? As part of the recently implemented “opt-in” method for common applications the following software and browser updates will be made to Academic Support computers: • Mozilla Firefox ESR 45.5.1 deployed to AS-CM-MozillaFirefoxESR security group. • Mozilla Firefox 50.0.2 deployed to the AS-CM-MozillaFirefoxRR security group. • Mozilla Thunderbird 45.5.1 deployed to AS-CM-MozillaThunderbird security group. • Notepad++ 7.2.2 deployed to AS-CM-NotepadPlusPlus security group. • FileZilla Client 3.23.0.2 deployed to AS-CM-FileZillaClient security group. • Google Chrome 66.208.49227 (55.0.2883.75) deployed to AS-CM-GoogleChrome security group. • Tera Term 4.93 deployed to AS-CM-TeraTerm security group. When is this happening? Tuesday, December 13 at 11:00 p.m. What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Opt-in software and browser updates – December 12

12/9/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by December 13 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ Please note: Vanguard users will only receive updates for software they are currently in the security group for. What is happening? As part of the recently implemented “opt-in” method for common applications the following software and browser updates will be made to Vanguard computers: • Mozilla Firefox ESR 45.5.1 deployed to AS-CM-MozillaFirefoxESR security group. • Mozilla Firefox 50.0.2 deployed to the AS-CM-MozillaFirefoxRR security group. • Mozilla Thunderbird 45.5.1 deployed to AS-CM-MozillaThunderbird security group. • Notepad++ 7.2.2 deployed to AS-CM-NotepadPlusPlus security group. • FileZilla Client 3.23.0.2 deployed to AS-CM-FileZillaClient security group. • Google Chrome 66.208.49227 (55.0.2883.75) deployed to AS-CM-GoogleChrome security group. • Tera Term 4.93 deployed to AS-CM-TeraTerm security group. When is this happening? Monday, December 12 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on December 13 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Additional resources: • Mozilla: https://www.mozilla.org/en-US/security/advisories/mfsa2016-92/ • Notepad++: https://notepad-plus-plus.org/news/notepad-7.2.2-released.html • FileZilla: https://filezilla-project.org/versions.php • Google Chrome: https://googlechromereleases.blogspot.ca/2016/12/stable-channel-update-for-desktop.html • Tera Term: https://osdn.net/projects/ttssh2/releases/66795 Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Vanguard: Opt-in software updates – November 29

11/29/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by December 5 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ Please note: Vanguard users will only receive updates for software they are currently in the security group for. What is happening? As part of the recently implemented “opt-in” method for common applications the following software updates will be made to Vanguard computers: • For deployment to Academic Support on December 5: o 7-Zip 16.04 deployed to AS-CM-7Zip security group o Adobe Shockwave Player 12.2.5.195 deployed to AS-CM-AdobeShockwavePlayer security group o FileZilla Client 3.22.2.2 deployed to AS-CM-FileZillaClient security group o GPL Ghostscript 9.2 deployed to AS-CM-GPLGhostscript security group o K-Lite Mega Codec Pack 12.5.5 deployed to AS-CM-KLiteMegaCodecPack security group o MiKTeX 2.9.6161 deployed to AS-CM-MikTex security group o Notepad++ 7.2.0 deployed to AS-CM-NotepadPlusPlus security group o Tera Term 4.92 deployed to AS-CM-TeraTerm security group o Texmaker 4.5 deployed to AS-CM-Texmaker security group o Mozilla Thunderbird 45.5.0 deployed to AS-CM-MozillaThunderbird security group o WinSCP 5.9.2 deployed to AS-CM-WinSCP security group o iTunes 12.5.3 deployed to AS-CM-iTunes security group • For deployment to Academic Support on December 30: o GeoGebra 5.0.294.0 deployed to AS-CM-GeoGebra security group o gVim 8 deployed to AS-CM-gVim security group o LibreOffice 5.2.3.3 deployed to AS-CM-LibreOffice security group o R for Windows 3.3.2 deployed to AS-CM-R security group o RStudio 1.0.44 deployed to AS-CM-RStudio security group When is this happening? Tuesday, November 29 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on December 5 and 30 at 11:00 p.m.) What users need to do: Please close any open applications before the upgrade begins. Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

UPDATE: Reboot tool implementation – November 10

11/22/2016,
manfred
UPDATE: After receiving feedback, IST has changed the parameters of the reboot tool. The changes are as follows: • The reboot tool will now run at 6:00 a.m. instead of 7:00 a.m. • If a user reboots their system any time after 6:00 a.m. on Wednesday the reboot tool will not run on Thursday (previously had been any system rebooted after 4:00 p.m. Wednesday) Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, sccm-managers

Departmental login script changes – November 21

11/21/2016,
manfred
What is happening? Throughout the week of November 21 to 25, Academic Support departmental login scripts that map departmental drives (e.g. R: Drive) will be changed to what has proven to be a more reliable method. When is this happening? This maintenance will begin on Monday, November 21 and will take a few days given the number of scripts that need to be changed. This process should be complete by Friday, November 25. What is the impact? Users that have not consistently been getting their R: departmental drives automatically mapped should see that happening more successfully. Other users should not experience any differences. The policy is applied when the user logs in. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

RESCHEDULED: Firefox and Google Chrome updates – November 18

11/17/2016,
manfred
RESCHEDULED: The following Firefox and Google Chrome updates have been rescheduled to deploy on Monday, November 21 at 11:00 p.m. From: Darren Bondy Sent: Thursday, November 17, 2016 2:23 PM To: 'ist-staff@lists.uwaterloo.ca' ; 'isthd@lists.uwaterloo.ca' ; 'admin-support@lists.uwaterloo.ca' ; 'sccm-managers@lists.uwaterloo.ca' Subject: Firefox and Google Chrome updates – November 18 What is happening? The following software updates will be made to all academic support computers. • Google Chrome 66.198.99 (54.0.2840.99) • Firefox ESR 45.5.0 • Firefox 50 When is this happening? Friday, November 18 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Firefox and Google Chrome updates - November 16

11/16/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by Thursday, November 17 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Google Chrome 66.198.99 (54.0.2840.99) - deployed to the AS-CM-GoogleChrome security group • Firefox ESR 45.5.0 - deployed to the AS-CM-MozillaFirefoxESR security group • Firefox 50 - deployed to the AS-CM-MozillaFirefoxRR security group When is this happening? Wednesday, November 16 at 11:00 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, November 17 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional resources: • Google Chrome 66.198.99 (54.0.2840.99), https://googlechromereleases.blogspot.ca/2016/11/stable-channel-update-for-desktop_9.html • Firefox ESR 45.5.0, https://www.mozilla.org/en-US/security/advisories/mfsa2016-90/ • Firefox 50, https://www.mozilla.org/en-US/security/advisories/mfsa2016-89/ Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

UPDATE: Fast tracked Microsoft patches – November 10

11/10/16
manfred
UPDATE: The installation of the fast tracked Microsoft patches will reboot your workstation upon completion. Reminder that these patches will be installed at 11:00 p.m. this evening. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg From: On Behalf Of Darren Bondy Sent: Wednesday, November 09, 2016 2:41 PM To: 'isthd@lists.uwaterloo.ca' ; 'ist-staff@lists.uwaterloo.ca' ; 'admin-support@lists.uwaterloo.ca' ; 'faccus@lists.uwaterloo.ca' ; 'sec-wg@lists.uwaterloo.ca' Subject: Fast tracked Microsoft patches – November 10 What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, November 10 at 11:00 p.m. Why is this happening? These patches have been ‘fast-tracked’ as they address critical security flaws. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Fast tracked Microsoft patches – November 10

11/9/16
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, November 10 at 11:00 p.m. Why is this happening? These patches have been ‘fast-tracked’ as they address critical security flaws. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Adobe Acrobat updates - November 9

11/9/16
manfred
What is happening? The following software updates will be made to all academic support computers: • Adobe Acrobat Pro/Reader DC (15.006.30243) • Adobe Acrobat Pro XI (11.0.18) When is this happening? Wednesday, November 9 at 11:00 p.m. What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Reboot tool implementation – November 10

11/8/16
manfred
On Thursday November 10, all academic support systems will run a new software program which will reboot their workstations. This tool will run at 7:00 a.m., with a countdown timer of 12 hours. The pop-up screen will look like this: ***Graphic EXCLUDED*** The reboot can be postponed for up to 6 hours by selecting a time from the pull-down menu and clicking the “Postpone” button. ***Graphic EXCLUDED*** The user can also restart the system immediately by clicking the “Restart” button, or minimize the countdown timer by clicking the “Minimize” button. If the user does nothing, the system will reboot when the counter reaches “0:00” which will occur at 7:00 p.m. Thursday night. This tool is being run to minimize the disruption to the end user associated with Windows Updates, as users will be able to better control when their systems are rebooted to install updates. Key points about how this tool runs: • Runs every Thursday at 7:00 a.m., with an initial countdown of 12 hours • Deadline can be postponed by up to 6 hours • Pop-up window can be minimized but not hidden • Will reboot the system immediately (at 7:00 a.m. Thursday) if no users are logged on • Will not run if the system has been rebooted after 4:00 p.m. the day before (Wednesday) • If the system has been turned off, it will run as soon as the system is booted up Key points for all users: • Please read the text box carefully • Leave your machine powered on when you leave work on Wednesday • If you do not want this tool to run on Thursday morning, you have two options: o Reboot your system after 4:00 p.m. on Wednesday (the tool will not run on Thursday) o Log off before you leave for the day on Wednesday (the system will restart at 7:00 a.m. Thursday) • If your system needs to be exempted from this tool, please submit an RT to the workstations group with the name of the computer, the contact name, and the reason why it needs to be exempted Questions or comments regarding the timing and parameters of the tool (i.e. postponement options, countdown duration, etc.) can be directed to John Mayall, jmayall@uwaterloo.ca and Manfred Grisebach, manfred@uwaterloo.ca. General questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Adobe Acrobat updates – November 8

11/8.16
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by November 9 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to Vanguard computers: • Adobe Acrobat Pro/Reader DC (15.006.30243) • Adobe Acrobat Pro XI (11.0.18) When is this happening? Tuesday, November 8 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Wednesday, November 9 at 11:00 p.m.) What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Additional resources: https://helpx.adobe.com/security/products/acrobat/apsb16-33.html Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

IST Logon Script changes – November 1

11/1/2016,
manfred
What is happening? The IST logon script will be altered to change how the IST$ departmental drive is being mapped. When is this happening? November 1 after 5:00 p.m. What is the impact? This maintenance will automatically map the “R:” departmental drive for those who did not already have it mapped. What you need to do? Please verify that you have an “R:” drive mapped in Windows now and report tomorrow morning if you do not have it mapped after the maintenance. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. Recipients of this message: isthd, ist-staff

Microsoft Application Virtualization (App-V) and User Experience Virtualization (UE-V ) client re-deployment – November 1-4

11/1/2016,
manfred
What is happening? The Microsoft Application Virtualization (App-V) and User Experience Virtualization (UE-V ) clients, and prerequisite (Windows Management Framework), are being re-deployed to academic support workstations. Why is this happening? Some workstations did not get the original deployment of App-V and UE-V. When is this happening? Deployments will occur during the following time periods: • Tuesday, November 1 at 11:00 p.m. until 6:00 a.m. on Wednesday, November 2. • Wednesday, November 2 at 11:00 p.m. until 6:00 a.m. on Thursday, November 3. • Thursday, November 3 at 11:00 p.m. until 6:00 a.m. on Friday, November 4. • Friday, November 4 at 11:00 p.m. until 6:00 a.m. on Saturday, November 5. What is the impact? Workstations without UE-V and App-V will reboot up to five times during the installation. Workstations that already have UE-V and App-V should not be affected. What do you need to do? Please ensure that all staff workstations remain powered on overnight for the duration of this deployment. Laptop users, PLEASE NOTE: Please leave your laptop powered on and plugged in to the “wired” network one-or-more of the above nights as this software addition is important. Additional details: Each version of Windows will receive a slightly different update. Please see details below: • Windows 7: Windows Management Framework (WMF) 4 & 5, App-V client, UE-V Client • Windows 8: WMF 5 App-V client, UE-V Client • Windows 10: App-V client, UE-V Client Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Virtual Desktop Infrastructure (VDI) migration to larger VLAN – October 29

10/28/2016
manfred
What is happening? The client network in the current virtual machine-based VDI environment is running out of IP addresses. All virtual machines will be moved to a larger VLAN. When is this happening? Saturday, October 29 from 1:00 - 5:00 p.m. What is the impact? All VMs will be rebooted during the maintenance window in order to get new IP addresses in the new DHCP scope. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. Recipients of this message: ist-staff, isthd, faccus, ctsc, ucist, admin-support

Adobe Flash player update – October 28

10/31/2016,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player 23.0.0.205 When is this happening? Friday, October 28 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Microsoft LAPS upgrade - October 27

10/27/2016,
manfred
What is happening? Microsoft Local Password Administrator Solution (LAPS) will be upgraded from 6.1 to 6.2 on all academic support workstations. When is this happening? Thursday, October 27 at 11 p.m. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, sccm-managers

Virtual Desktop Infrastructure (VDI) and license server restart – October 29

10/27/2016,
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 – 6,vdivmm When is this happening? Saturday, October 29 from 10:00 a.m. to noon. What is the impact? Virtual workstations will be live-migrated which may result in performance degradation for private VDI users. SPSS VDI users may be required to re-authenticate during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, ucist

Vanguard: Microsoft LAPS upgrade – October 26

10/26/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by October 27 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? Microsoft Local Password Administrator Solution (LAPS) will be upgraded from 6.1 to 6.2. When is this happening? Wednesday, October 26 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, October 27 at 11:00 p.m.). Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this message: isthd, ist-staff, vanguard

Java update - October 20

10/20/2016,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Java 8 Update 112 When is this happening? Thursday, October 20 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Java 8 update - October 19

10/19/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by October 20 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all Vanguard computers: · Java 8 Update 111 When is this happening? Wednesday, October 19 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, October 20 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open https://www.java.com/verify/in any browser to see if the correct version of Java has been installed. Additional resources: http://www.oracle.com/technetwork/security-advisory/cpuoct2016-2881722.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Microsoft Application Virtualization (App-V) and User Experience Virtualization (UE-V ) client re-deployment – October 18-22

10/18/2016,
manfred
What is happening? The Microsoft Application Virtualization (App-V) and User Experience Virtualization (UE-V ) clients, and prerequisite (Windows Management Framework), are being re-deployed to academic support workstations. Why is this happening? Some workstations did not get the original deployment of App-V and UE-V. When is this happening? Deployments will occur during the following time periods: • Tuesday, October 18 at 11:00 p.m. until 6:00 a.m. on Wednesday, October 19. • Wednesday, October 19 at 11:00 p.m. until 6:00 a.m. on Thursday, October 20. • Thursday, October 20 at 11:00 p.m. until 6:00 a.m. on Friday, October 21. • Friday, October 20 at 11:00 p.m. until 6:00 a.m. on Saturday, October 22. What is the impact? Workstations without UE-V and App-V will reboot up to five times during the installation. Workstations that already have UE-V and App-V should not be affected. What do you need to do? Please ensure that all staff workstations remain powered on overnight for the duration of this deployment. Additional details: Each version of Windows will receive a slightly different update. Please see details below: • Windows 7: Windows Management Framework (WMF) 4 & 5, App-V client, UE-V Client • Windows 8: WMF 5 App-V client, UE-V Client • Windows 10: App-V client, UE-V Client Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Adobe Flash player update – October 13

10/13/2016,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player 23.0.0.185 When is this happening? Thursday, October 13 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Fast tracked Microsoft patches – October 13

10/12/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, October 13 at 11:00 p.m. Why is this happening? These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS16-120 • https://technet.microsoft.com/library/security/MS16-118 • https://technet.microsoft.com/library/security/MS16-119 • https://technet.microsoft.com/library/security/MS16-121 • https://technet.microsoft.com/library/security/MS16-126 • https://technet.microsoft.com/library/security/MS16-127 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Vanguard: Adobe Flash player update – October 12

10/12/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by October 13 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all vanguard computers: • Adobe Flash Player 23.0.0.185 When is this happening? Wednesday, October 12 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, October 13 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: • https://helpx.adobe.com/security/products/flash-player/apsb16-32.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Firefox and Google Chrome updates – September 27

9/27/2016,
manfred
What is happening? The following software updates will be made to all academic support computers. • Firefox 45.4.0 ESR • Firefox 49.0.1 Rapid Release • Google Chrome 66.184.16500 (53.0.2785.116) When is this happening? Tuesday, September 27 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Firefox and Google Chrome updates – September 2

9/26/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by Tuesday, September 27 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers. • Firefox 45.4.0 ESR • Firefox 49.0.1 Rapid Release • Google Chrome 66.184.16500 (53.0.2785.116) When is this happening? Monday, September 26 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, September 27 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional resources: • Firefox 45.4.0 ESR: https://www.mozilla.org/en-US/firefox/45.4.0/releasenotes/ • Firefox 49.0.1 Rapid Release: https://www.mozilla.org/en-US/firefox/49.0/releasenotes/ and https://www.mozilla.org/en-US/firefox/49.0.1/releasenotes/ • Google Chrome 66.184.16500 (53.0.2785.116): https://googlechromereleases.blogspot.ca/2016/09/stable-channel-update-for-desktop_14.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Virtual Desktop Infrastructure (VDI) and license server restart – September 17

9/15/2016,
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply software updates. Servers include: licsrv1, licsrv2, vdisrv1 - 6 When is this happening? Saturday, September 17 from 10:00 a.m. to noon. What is the impact? Users’ private VDIs and SPSS VDI environments will be unavailable during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, faccus, ctsc, ucist

Adobe Flash player update – September 14

9/14/2016,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player 23.0.0.162 When is this happening? Wednesday, September 14 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Fast tracked Microsoft patches – September 15

9/13/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, September 15 at 11:00 p.m. Why is this happening? These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS16-104 • https://technet.microsoft.com/library/security/MS16-105 • https://technet.microsoft.com/library/security/MS16-107 • https://technet.microsoft.com/library/security/MS16-109 • https://technet.microsoft.com/library/security/MS16-116 • https://technet.microsoft.com/library/security/MS16-117 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Vanguard: Adobe Flash player update – September 13

9/13/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by September 14 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all vanguard computers: • Adobe Flash Player 23.0.0.162 When is this happening? Tuesday, September 13 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, September 14 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Recent changes to software deployment + August 15 software updates

8/15/2016,
manfred
What is happening? There are two recent changes to software deployment to note: 1. Google Chrome will become a common application and will be deployed to all managed academic support workstations. 2. A new “opt-in” method was recently implemented for deploying applications that are common in the faculties. These applications are selected by adding PC names to security groups with the naming structure AS-CM-SOFTWARENAME. What is the impact? 1. All managed academic support workstations will be added to the Google Chrome AS-CM-GoogleChrome security group. 2. Users should contact their Computing Support Rep or IST Account Rep for assistance opting in to (and/or out of) desired security groups. Please note: An academic support workstation will only receive updates for software it is currently in the security group for. Upcoming software upgrades: The following software updates will be made to academic support computers, that are currently members of the following security groups: • 7-Zip 16.02 deployed to AS-CM-7Zip security group • Audacity 2.1.2 deployed to AS-CM-Audacity security group • GIMP 2.8.18 deployed to AS-CM-GIMP security group • iTunes 12.4.2.4 deployed to AS-CM-iTunes security group • Google Chrome 66.173.49234 (52.0.2743.82) deployed to AS-CM-GoogleChrome security group • VLC media player 2.2.4 deployed to AS-CM-VLCPlayer security group When is this happening? Monday, August 15 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open applications. Additional resources: Details regarding this method of software management, including a list of other applications that are available this way, can be viewed at: http://windows.uwaterloo.ca/docs/IST_SW.htm. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Adobe Acrobat updates - August 11 - CORRECTION

8/11/2016,
manfred
What is happening? The following software updates will be made to all academic support computers: • Adobe Acrobat DC and Adobe Acrobat Reader DC 15.006.30201 • Adobe Acrobat XI Pro 11.0.17 When is this happening? Thursday, August 11 at 11:00 p.m. What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Adobe Acrobat updates - Aug 11

8/11/2016,
manfred
What is happening? The following software updates will be made to all academic support computers: • Adobe Acrobat DC and Adobe Acrobat Reader DC 15.006.30201 • Adobe Acrobat XI Pro 11.0.17 When is this happening? Wednesday, August 11 at 11:00 p.m. What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Adobe Acrobat updates – August 10

8/10/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by August 11 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to Vanguard computers: • Adobe Acrobat DC and Adobe Acrobat Reader DC 15.006.30201 • Adobe Acrobat XI Pro 11.0.17 When is this happening? Wednesday, August 10 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Thursday, August 11 at 11:00 p.m.) What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Additional resources: https://helpx.adobe.com/security/products/acrobat/apsb16-26.html Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Fast tracked Microsoft patches – August 11

8/9/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, August 11 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS16-095 • https://technet.microsoft.com/library/security/MS16-096 • https://technet.microsoft.com/library/security/MS16-097 • https://technet.microsoft.com/library/security/MS16-099 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Firefox updates – August 3

8/3/2016,
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR 45.3.0 • Firefox Rapid Release 48.0 When is this happening? Wednesday, August 3 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Recent changes to software deployment + upcoming software updates

8/3/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker before August 12 at 3:00 p.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? Two recent changes to software deployment were discussed and approved by IWAG committee members and IST Account Reps: 1. Google Chrome will become a common application and will be deployed to all managed academic support workstations. 2. A new “opt-in” method was recently implemented for deploying applications that are common in the faculties. These applications are selected by adding PC names to security groups with the naming structure AS-CM-SOFTWARENAME. What is the impact? 1. All managed academic support workstations will be added to the Google Chrome AS-CM-GoogleChrome security group. 2. Users should contact their Computing Support Rep or IST Account Rep for assistance opting in to (and/or out of) desired security groups. Please note: Vanguard users will only receive updates for software they are currently in the security group for. Upcoming software upgrades: The following software updates will be made to all Vanguard computers: • 7-Zip 16.02 deployed to AS-CM-7Zip security group • Audacity 2.1.2 deployed to AS-CM-Audacity security group • GIMP 2.8.18 deployed to AS-CM-GIMP security group • iTunes 12.4.2.4 deployed to AS-CM-iTunes security group • Google Chrome 66.173.49234 (52.0.2743.82) deployed to AS-CM-GoogleChrome security group • VLC media player 2.2.4 deployed to AS-CM-VLCPlayer security group When is this happening? Monday, August 8 at 11 p.m. (if there are no issues applications will be available to the rest of academic support on Monday, August 15 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open applications. More details regarding this method of software management, and a list of other applications that will be available this way, will be announced before the general deployment to all of academic support scheduled for August 15. Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Virtual Desktop Infrastructure (VDI) environment testing - August 5

8/3/2016,
manfred
What is happening? Part of the Virtual Desktop Infrastructure (VDI) environment (vm-based) will be shut down for performance testing. When is this happening? Friday, August 5 from 7:00 a.m. to 4:30 p.m. What is the impact? Virtual workstations will not be available. Clients who use virtual workstations the most have been contacted. Note: There will be no impact on Enterprise application VDI environments e.g. E-Business Suite, PeopleSoft. Questions or concerns? Please contact Hong Zheng at ext. 42680. Recipients of this message: ist-staff

Vanguard: Firefox updates – August 2

8/2/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by Wednesday, August 3 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR 45.3.0 • Firefox Rapid Release 48.0 When is this happening? Tuesday, August 2 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, August 3 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional resources: • Firefox ESR 45.3.0, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox-esr/ • Firefox Rapid Release 48.0, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/ Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

REMINDER: Deadline for upgrading personal PCs to Windows 10 for free approaching

7/26/2016,
manfred
For your information: This is a reminder that the deadline for upgrading personal PCs to Windows 10 for free is Friday, July 29. Waterloo-owned machines: Waterloo-owned machines are not included in the free upgrade offer. These machines will receive Windows 10 Education (including automatic updates) through the Microsoft campus agreement. Details on this upgrade process will be shared when available. Additional resources: https://blogs.windows.com/windowsexperience/2016/05/05/windows-10-now-on-300-million-active-devices-free-upgrade-offer-to-end-soon/ Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, UWweb

Java 8 update - July 21

7/21/2016,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Java 8 Update 101 Note: Java upgrade will include Oracle E-Business Suite clients. When is this happening? Thursday, July 21 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Java 8 updates – July 20

7/20/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by July 21 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all Vanguard computers: • Java 8 Update 101 Note: Java upgrade will include Oracle E-Business Suite clients. When is this happening? Wednesday, July 20 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, July 21 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open https://www.java.com/verify/ in any browser to see if the correct version of Java has been installed. Additional resources: http://www.oracle.com/technetwork/security-advisory/cpujul2016-2881720.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

User Experience Virtualization (UE-V ) client to be enabled - July 21

7/20/2016,
manfred
What is happening? User Experience Virtualization (UE-V ) is being fully enabled on all managed academic support PCs (Note: the UE-V client was deployed on July 7). Why is this happening? UE-V is being enabled to better support roaming between PCs and for migrating between PCs. This will also ensure clients settings, including printer configurations, are migrated when Windows 10 is deployed. When is this happening? UE-V has been partially enabled since July 7. It will be fully enabled during the afternoon of Thursday, July 21. What is the impact? • Changes are synchronized to the client’s N: drive whenever a setting change is made, and at logoff, so there should be very little performance impact. • Some additional space will be taken up on the client’s N: drive. • This does not affect roaming profiles for those that have them as the two are mutually exclusive. Roaming profiles are expected to be removed by the end of the year. • Application settings will be set on the primary (first) PC a client signs on to, and then inherited on others they sign on to. What you need to do: No client action is required if only one PC (or laptop) is used to do their work. If a client migrates between PCs, they may wish to have the UE-V client installed on all PCs in question. Please submit a request to request@uwaterloo.ca to have the UE-V client installed if this is the case. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, vanguard, admin-support

Vanguard: Updates to computer restart tool – July 13

7/13/2016,
manfred
What is happening? Changes are being made to the restart tool on all vanguard machines. When is this happening? Thursday, July 14 at 7:00 a.m. Updates to settings: • Any machine that does not have a logged on user will reboot at 7:00 a.m. • Any machine with a logged on user will behave as before (i. e. a popup will appear with a countdown timer and options to postpone.) • If you do not want your machine to be rebooted Thursday night or do not want the popup message to appear, please log off your machine when you leave for the day today. • *Laptop users* Please make sure your laptop is left docked and powered on with the lid open Questions or to submit feedback: Please contact John Mayall, john.mayall@uwaterloo.ca or ext. 41865, by Friday, July 15 at 10:00 a.m. Recipients of this list: isthd, ist-staff, vanguard

Fast tracked Microsoft patches – July 14

7/13/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, July 14 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS16-084 • https://technet.microsoft.com/library/security/MS16-085 • https://technet.microsoft.com/library/security/MS16-088 • https://technet.microsoft.com/library/security/MS16-093 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Vanguard: Adobe Flash player update – July 12

7/12/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by July 13 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all vanguard computers: • Adobe Flash Player 22.0.0.209 When is this happening? Tuesday, July 12 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, July 13 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard, sccm-managers

Virtual Desktop Infrastructure (VDI) and license server maintenance – July 9

7/8/2016,
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates and Symantec Endpoint Protection (SEP) will be removed in this maintenance window. Servers include: licsrv1, licsrv2, vdisrv1 - 6 When is this happening? Saturday, July 9th at 10:00 a.m. to noon. What is the impact? Users’ private VDIs and SPSS VDI environments will be unavailable during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, faccus, ctsc, ucist

Network Adaptor settings to be standardized across academic support - July 6

7/6/2016,
manfred
What is happening? A script to standardize Network Adaptor settings across academic support is being run on all managed workstations. Why is this happening? To update old network adaptor settings to get them in line with PCs using Dynamic IP addressing and the correct DNS suffixes. Making this change will configure all academic support PCs to be the same. Additional information: The network adapter settings being standardized are: • Unchecking QoS Packet Scheduler, Internet Protocol Version 6 (IPv6), Link-Layer Topology Discovery Mapper (LLTDIO), and Link-Layer Topology Discovery Responder (RSPNDR) • Selecting ‘Register this connection’s address in DNS’ and ‘Use this connection’s in DNS registration’ • Selecting ‘Obtain an IP address automatically’ • Selecting ‘Obtain DNS server address automatically’ • Changing the DNS suffixes to nexus.uwaterloo.ca and uwaterloo.ca · When is this happening? This deployment will run on Vanguard machines Wednesday, July 6, 2016 at 11:00 p.m. If there are no reported issues it will be deployed to the rest of academic support on Thursday, July 7 at 11:00 p.m. What is the impact? No impact is expected. Departments that have moved over the last year have these updated settings assigned and will not be affected by this change. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, faccus, admin-support, ctsc, vanguard

Microsoft Application Virtualization (App-V) and User Experience Virtualization (UE-V ) client deployment - July 6

7/6/2016,
manfred
What is happening? The Microsoft Application Virtualization (App-V) and User Experience Virtualization (UE-V ) clients, and prerequisite (Windows Management Framework), are being deployed to academic support workstations. Both clients will be activated at a later date and further details will be shared at that time. Why is this happening? To prepare academic support workstations to support App-V and UE-V. When is this happening? This deployment will run on Vanguard machines Wednesday, July 6, 2016 at 10:00 p.m. If there are no reported issues it will be deployed to the rest of academic support on Thursday, July 7 at 10:00 p.m. What is the impact? Workstations will reboot up to five times during the installation. What you need to do before the update runs: Please leave your workstation powered on and power on any department workstations that are powered off. Additional details: What each version of Windows will receive is slightly different. Please see details below. • Windows 7: Windows Management Framework (WMF) 4 & 5, App-V client, UE-V Client • Windows 8: WMF 5 App-V client, UE-V Client • Windows 10: App-V client, UE-V Client Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, vanguard, admin-support

Adobe Acrobat updates - July 5

7/5/2016,
manfred
What is happening? The following software updates will be made to academic support computers: • Adobe Acrobat DC and Adobe Acrobat Reader DC 15.006.30174 • Adobe Acrobat XI Pro 11.0.16 When is this happening? Tuesday, July 5 at 11:00 p.m. What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Adobe Acrobat updates – July 4

7/4/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by July 5 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to Vanguard computers: • Adobe Acrobat DC and Adobe Acrobat Reader DC 15.006.30174 • Adobe Acrobat XI Pro 11.0.16 When is this happening? Monday, July 4 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Tuesday, July 5 at 11:00 p.m.) What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Additional resources: • Adobe Acrobat DC and Adobe Acrobat Reader DC o https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-dc-reader.html o http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/DC/dcclassic15.006june2016ooc.html • Adobe Acrobat XI Pro o https://helpx.adobe.com/acrobat/kb/known-issues-acrobat-xi-reader.html o http://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/11/11.0.16.html Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

MC seminar room and training lab computers to be upgraded to Office 2016

6/29/2016
manfred
What is happening? IST is proposing the current version of Microsoft Office running on seminar room and training lab computers in MC (1078, 2060, and 2009) be upgraded to Office 2016. This upgrade would apply to all versions of Office products, including add-on Office components such as Project and Visio. When would this happen? This change would be scheduled for the fall 2016 rebuild of the training labs. What is the impact? All course notes and guides will need to be updated to reflect the new versions of Office products. There are minimal changes from Office 2013 to Office 2016 products, however specific features are changed (e.g. Pivot Tables in Excel 2016 have a revised look). What do we need from you? Please let us know if/how this change will impact your course design and delivery. Requesting a test Virtual Desktop: We are pleased to offer you a Virtual Desktop environment for testing the impact of this change. A Virtual Desktop can also be requested for testing Windows 10. Please submit a request to rt@uwaterloo.ca with the subject of “Virtual Desktop” and specify whether you want to test Office 2016 with Windows 7, or Office 2016 with Windows 10. Questions or concerns? Please contact the Stephen Markan, smarkan@uwaterloo.ca. Recipients of this message: isthd, ist-staff, SEW course instructors

Adobe Flash Player update - June 17

6/17/2016,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player 22.0.0.192 When is this happening? Friday, June 17 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, sccm-managers

Vanguard: Adobe Flash Player update – June 16

6/16/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by June 17 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all Vanguard computers: • Adobe Flash Player 22.0.0.192 When is this happening? Thursday, June 16 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Friday, June 17 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional resources: https://helpx.adobe.com/security/products/flash-player/apsa16-03.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Fast tracked Microsoft patches – June 15

6/14/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Wednesday, June 15 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS16-070 • https://technet.microsoft.com/library/security/MS16-068 • https://technet.microsoft.com/library/security/MS16-063 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Firefox updates - June 13

6/13/2016,
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR 45.2 • Firefox Rapid Release 47.0 When is this happening? Monday, June 13 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Firefox updates - June 9

6/9/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by Friday, June 10 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR 45.2 • Firefox Rapid Release 47.0 When is this happening? Thursday, June 9 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Monday, June 13 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional resources: • Firefox ESR 45.2, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox-esr/#firefoxesr45.2 • Firefox Rapid Release 47.0, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/#firefox47 Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Internet Explorer 11 update - June 2

6/2/2016
manfred
What is happening? Internet Explorer 11 and required updates will be advertised to all workstations in Academic Support. Why is this happening? Some workstations that received the podium image on May 25 have not yet picked up the Internet Explorer 11 update. When is this happening? The update will be made available today (June 2) at 5:00 p.m. with a deadline of 11:00 p.m. What is the impact? Computers may require a reboot to complete the installation. It is possible for the reboot to be required with little or no notice. What you need to do before the update runs: Please leave your workstation powered on. If the workstation is powered off during this window, it will receive the update when it is powered back on and will reboot shortly after. Workstations that already have Internet Explorer 11 will not be affected by this update. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Firefox updates - June 1

6/1/2016
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR 45.1.1 • Firefox Rapid Release 46.0.1 When is this happening? Wednesday, June 1 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

UPDATE: Symantec Endpoint Protection (SEP) vulnerabilities and removal

5/31/2016
manfred
UPDATE: Steps for removing Symantec Endpoint Protection (SEP) from a home or non-managed computer are now available on the IST website, https://uwaterloo.ca/information-systems-technology/services/endpoint-protection/steps-symantec-endpoint-protection-sep-removal. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, faccus, ctsc

FOLLOW UP: Podium image update running unexpectedly on academic support workstations - May 25

5/27/2016
manfred
Good afternoon, While there is no new information to pass along to you today, we would like to take the opportunity to thank you for your continued patience and support in resolving this issue. We would also like to extend our sincerest apologies for any inconvenience or undesirable outcome resulting from this unfortunate mistake. Measures have and will continue to be taken to ensure this does not happen again. We worked closely with our clients yesterday to ensure all affected workstations were restored to an operable state, and will continue to receive and address requests to further improve workstation configurations. You are encouraged to submit new issues/concerns to our team at rt-ist-workstations@rt.uwaterloo.ca. Resources: Summary of computer states and next steps – May 26 Thank you, Information Systems & Technology

THIRD UPDATE: Podium image update running unexpectedly on academic support workstations - May 25

5/26/2016
manfred
May 26 UPDATE: A summary of current workstation states, resolution options, and next steps is available at https://uwaterloo.ca/information-systems-technology/news/summary-computer-states-and-next-steps. Additional communications may be shared throughout the day as available. Thank you for your continued patience as we work to resolve this situation. Questions/concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc

SECOND UPDATE: Podium update running unexpectedly on academic support workstations - May 25

5/25/2016
manfred
Please read instructions carefully… UPDATE: The following steps should only be completed by a user’s IST Account Rep or local IT support person. Users should not attempt this work on their own. If a support rep is not available, leave the workstation powered off until one is available to assist. If a workstation was powered off and you would like to attempt powering back on, the IST Account Rep or local IT support person can complete the following steps: 1. Unplug computer from network 2. Login to workstations with a local administrator account 3. Open a command prompt as Administrator 4. Run the command TASKKILL /F /IM tsmanager.exe /T 5. Go to C:\Windows\ccmsetup 6. From Task Manager kill the process 7. Run the command ccmsetup.exe /uninstall 8. Files under C:\Windows\ccmsetup will be disappear and SCCM will be un-installed. Questions/concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc

URGENT UPDATE: Podium image update issue - May 25

5/25/2016
manfred
UPDATE: The deployment has been cancelled so no new imaging processes will start (i.e. if your workstation had not yet received the update, it should not, to the best of our knowledge). Steps to take: • If your workstation resembles the attached image, allow the imaging process to complete (this could take several hours). Do not power the workstation off as this will result in an unbootable machine. • If your workstation was powered off before the imaging process could begin, please leave it off for the time being. We will send a follow up message when it is safe to turn them back on. • If you receive a notification that a task sequence is about to begin, power off your work station immediately and leave off until further notice. We will send a follow up message when it is safe to turn them back on. • IT reps should prepare to reinstall any customized software. Impact: • Once the update completes, affected workstations will be running a custom Windows 7 image. Users can log on to the workstation to complete tasks they are able to do, but do not save any files locally (save everything to your N: or R: drive). • All affected workstations will need to be reimaged. We will send out a notification with details on when this process will take place. IT reps should send a list of affected workstations (i.e. the computer name) to rt-ist-workstations@rt.uwaterloo.ca. • All locally saved content will have been deleted from affected workstations. Questions/concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc

Podium image update issue - May 25

5/25/2016
manfred
What is happening? A Podium image has unintentionally been deployed to an unknown number of workstations within academic support. When is this happening? The image update began at approximately 1:00 p.m. What is the impact? Workstations receiving this image update will be unavailable for approximately one hour (until the update completes). IST is working on a resolution. Additional communications will be shared when available. Questions/concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Virtual Desktop Infrastructure (VDI) and license servers maintenance - May 21

5/20/2016,
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 - 6 When is this happening? Saturday, May 21st from 10:00 a.m. to noon. What is the impact? Users’ private VDIs and SPSS VDI environments will be unavailable during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support Questions or concerns? Please contact Hong Zheng, h2zheng@uwaterloo.ca. Recipients of this message: isthd, faccus, ctsc, ucist

Symantec Endpoint Protection (SEP) vulnerabilities

5/19/2016,
manfred
IMPORTANT NOTE: Due to recently reported vulnerabilities IST strongly recommends uninstalling Symantec Endpoint Protection (SEP) on all home or non-managed computers as soon as possible. As per email of March 21, 2016, SEP support at the University of Waterloo has ended. A list of recommended alternative anti-virus products is available at https://uwaterloo.ca/ist/endpoint-protection-product-recommendations. Who does this affect? Users running a Symantec Endpoint Protection (SEP) installation acquired through the Waterloo license on a home or non-managed computer. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, faccus, ctsc

Vanguard: Firefox upgrade – major version change – May 17

5/17/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by Tuesday, May 31 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR 45.1.1 • Firefox Rapid Release 46.0.1 When is this happening? Tuesday, May 17 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, June 1 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional resources: • Firefox ESR 45.1.1, https://www.mozilla.org/en-US/firefox/45.1.1/releasenotes/ • Firefox Rapid Release 46.0.1, https://www.mozilla.org/en-US/firefox/46.0.1/releasenotes/ Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Windows 10 policy changes to be made in Nexus – May 16

5/13/2016,
manfred
What is happening? Several Nexus policy changes will be applied to all academic support departments in anticipation of the arrival of Windows 10. They are: 1. Change the current Windows 7 Academic Support Folder Redirection policy to work with clients using Windows 8 and 10. This has been running in IST now for some time. 2. An old Windows XP policy disabling “Personalized Menus”, which survived but had no effect in Windows 7, now needs to be removed as it negatively affects the visibility of a client’s “Most Used” apps in Windows 10. 3. Another antiquated policy adding “Logoff” to the Start Menu in Windows XP also survived, but had no effect in Windows 7 and will be removed. Please Note: The last two changes above will apply to “Client Managed” workstations as well as “Managed” in academic support. Why is this happening? These changes are required to improve the testing environment for those in academic support (outside of IST) logging in to a Windows 10 workstation. When is this happening? Monday, May 16 at 5:00 p.m. What you need to do? No action is required. The changes will be applied at next log on. After the change: • For current Windows 8 and 10 clients, there may be a short delay the first time they log in after the folder redirection change as files are moved from the local hard drive to their N: drives. • The “Personalized Menus” change will have no effect on Windows 7 or 8 clients, but will allow some “Most used” apps to appear under the Windows 10 start menu. • The removal of “Logoff” from the start menu will have no effect on Windows 7, 8 or 10 clients. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Adobe Flash Player upgrade – May 12

5/12/2016,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player 21.0.0.242 When is this happening? Thursday, May 12 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Fast tracked Microsoft patches – May 12

5/11/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, May 12 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS16-051 • https://technet.microsoft.com/library/security/MS16-052 • https://technet.microsoft.com/library/security/MS16-053 • https://technet.microsoft.com/library/security/MS16-054 • https://technet.microsoft.com/library/security/MS16-055 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Group policy change for academic support workstations - May 13

5/11/2016,
manfred
What is happening? The Windows 7 operating system cache has kept pace with the memory PCs come with, and has grown quite large on most machines. As a security precaution, IST wipes the contents of this cache at shutdown or restart of the PC, causing a rather lengthy delay at that time. To speed up shutdowns and restarts, IST will encrypt this pagefile cache instead of wiping it. When is this happening? Friday, May 13 at 10:00 a.m. What you need to do? No action is required. The change will be applied on the next reboot. After the change: Reboots should happen much faster. There should be no other visible difference in system stability or usability. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Firefox updates - April 28

4/28/2016,
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR 38.8.0 • Firefox Rapid Release 46.0 When is this happening? Thursday, April 28 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

[Vanguard] Vanguard: Firefox updates – April 27

4/27/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by April 28 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR 38.8.0 • Firefox Rapid Release 46.0 When is this happening? Wednesday, April 27 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, April 28 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional resources: • Firefox ESR 38.8.0, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox-esr/#firefoxesr38.8 • Firefox Rapid Release 46.0, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/#firefox46 Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Group policy change for IST - April 27

4/25/2016,
manfred
What is happening? The Windows 7 operating system cache has kept pace with the memory PCs come with, and has grown quite large on most PCs. As a security precaution, IST wipes the contents of this cache at shutdown or restart of the PC, causing a rather lengthy delay at that time. To speed up shutdowns and restarts, IST will encrypt this pagefile cache instead of wiping it. Note: this change is being tested in IST before being deployed to remaining academic support workstations. When is this happening? Wednesday, April 27 at 10:00 a.m. What you need to do? No action is required. The change will be applied on the next reboot. After the change: Reboots should happen much faster. There should be no other visible difference in system stability or usability. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff

Java 8 update - April 22

4/22/2016,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Java 8 Update 91 Note: Java upgrade will include Oracle E-Business Suite clients. When is this happening? Friday, April 22 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

[Vanguard] Vanguard: Java 8 updates – April 21

4/21/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by April 22 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all Vanguard computers: • Java 8 Update 91 Note: Java upgrade will include Oracle E-Business Suite clients. When is this happening? Thursday, April 21 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Friday, April 22 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open https://www.java.com/verify/in any browser to see if the correct version of Java has been installed. Additional resources: http://www.oracle.com/technetwork/security-advisory/cpuapr2016v3-2985753.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Fast tracked Microsoft patches – April 14

4/13/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, April 14 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS16-042 • https://technet.microsoft.com/library/security/MS16-037 • https://technet.microsoft.com/library/security/MS16-038 • https://technet.microsoft.com/library/security/MS16-039 • https://technet.microsoft.com/library/security/MS16-047 • https://technet.microsoft.com/library/security/MS16-050 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

[admin-support] Adobe Flash Player, WinSCP + PuTTY updates – April 12

4/12/2016,
manfred
What is happening? The following critical software updates will be made to all academic support computers: • Adobe Flash Player 21.0.0.213 • WinSCP (UW Secure Shell Tools) 5.7.7 • PuTTY (UW Secure Shell Tools) 0.67 When is this happening? Tuesday, April 12 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

[Vanguard] Adobe Flash Player, WinSCP + PuTTY updates – April 11

4/11/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by April 12 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software updates will be made to all Vanguard computers: • Adobe Flash Player 21.0.0.213 • WinSCP (UW Secure Shell Tools) 5.7.7 • PuTTY (UW Secure Shell Tools) 0.67 When is this happening? Monday, April 11 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, April 12 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional resources: https://helpx.adobe.com/security/products/flash-player/apsb16-10.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Adobe Flash Player and Java 8 updates – March 29

3/29/2016,
manfred
What is happening? The following software updates will be made to all academic support computers: • Adobe Flash Player 21.0.0.197 • Java 8 Update 77 Note: Java upgrade will include Oracle E-Business Suite clients. When is this happening? Tuesday, March 29 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Adobe Flash Player and Java 8 updates – March 28

3/28/2016,
manfred
What is happening? The following software update will be made to all Vanguard computers: • Adobe Flash Player 21.0.0.197 • Java 8 Update 77 Note: Java upgrade will include Oracle E-Business Suite clients. When is this happening? Monday, March 28 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, March 29 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. • Open https://www.java.com/verify/ in any browser to see if the correct version of Java has been installed. Additional resources: • Adobe Flash Player, https://helpx.adobe.com/flash-player/release-note/fp_21_air_21_release_notes.html • Java, http://www.oracle.com/technetwork/java/javase/8u77-relnotes-2944725.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Firefox upgrade – March 24

3/24/2016,
nexus\manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR will be upgraded to 38.7.1 • Firefox Rapid Release will be upgraded to 45.0.1 When is this happening? Thursday, March 24 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Firefox upgrade – March 23

3/23/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by March 24 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 38.7.1 • Firefox Rapid Release will be upgraded to 45.0.1 When is this happening? Wednesday, March 23 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, March 24 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: • Firefox ESR, https://www.mozilla.org/en-US/firefox/38.7.1/releasenotes/ • Firefox Rapid Release, https://www.mozilla.org/en-US/firefox/45.0.1/releasenotes/ Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Adobe Flash Player update – March 15

3/16/2016,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player will be upgraded to 21.0.0.182 When is this happening? Tuesday, March 15 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this list: isthd, ist-staff, admin-support

Virtual Desktop Infrastructure (VDI) and license servers maintenance - March 20

3/14/2016
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 – 6. When is this happening? Sunday, March 20 from 10:00 a.m. to noon. What is the impact? Users’ private VDIs and SPSS VDI environments will be unavailable during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support Questions or concerns? Please contact Hong Zheng, h2zheng@uwaterloo.ca. Recipients of this message: isthd, ist-staff, faccus, ctsc, ucist

Vanguard: Adobe Flash Player update – March 14

3/14/2016
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by March 15 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software updates will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 21.0.0.182 When is this happening? Monday, March 14 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, March 15 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional resources: https://helpx.adobe.com/security/products/flash-player/apsb16-08.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Firefox updates - March 10

3/10/2016
manfred
What is happening? The following critical software updates will be made to all academic support computers: • Firefox ESR will be upgraded to 38.7 • Firefox Rapid Release will be upgraded to 45.0 When is this happening? Thursday, March 10 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: • Firefox ESR, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox-esr/ • Firefox Rapid Release, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/ Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

[Vanguard] Firefox updates - March 9

3/15/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by March 10 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 38.7 • Firefox Rapid Release will be upgraded to 45.0 When is this happening? Wednesday, March 9 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, March 10 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: • Firefox ESR, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox-esr/ • Firefox Rapid Release, https://www.mozilla.org/en-US/security/known-vulnerabilities/firefox/ Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Fast Tracked Microsoft patches - March 10

3/15/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, March 10 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS16-023 • https://technet.microsoft.com/library/security/MS16-024 • https://technet.microsoft.com/library/security/MS16-029 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Firefox upgrades – Feb 24

2/24/2016,
manfred
What is happening? The following critical software updates will be made to all academic support computers: • Firefox ESR will be upgraded to 38.6.1 • Firefox Rapid Release will be upgraded to 44.0.2 When is this happening? Wednesday, February 24 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

[Vanguard] Vanguard: Firefox upgrades – Feb 23

2/23/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by February 24 at 10:00a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 38.6.1 • Firefox Rapid Release will be upgraded to 44.0.2 When is this happening? Tuesday, February 23 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, February 24 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: • Firefox ESR, https://www.mozilla.org/en-US/security/advisories/mfsa2016-14/ • Firefox Rapid Release, https://www.mozilla.org/en-US/security/advisories/mfsa2016-13/ Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Java and Adobe Flash updates – Feb 11

2/11/2016,
manfred
What is happening? The following critical software updates will be made to all academic support computers: • Adobe Flash Player will be upgraded to 20.0.0.306 • Java 8 Update 74 When is this happening? Thursday, February 11 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

IST Vanguard: Java update - Feb 11 at noon

2/11/2016,
manfred
IST Vanguard testers: Please test and provide feedback to Mike Cocker by 4:00 p.m. today (February 11), mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software update will be made to all IST Vanguard computers: • Java 8 Update 74 Note: Java upgrade will include Oracle E-Business Suite clients. When is this happening? Thursday, February 11 at noon. (If there are no issues it will go out to the rest of academic support on Thursday, February 11 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open https://www.java.com/verify/in any browser to see if the correct version of Java has been installed. Additional resources: http://www.oracle.com/technetwork/topics/security/alert-cve-2016-0603-2874360.html Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this message: isthd, ist-staff, vanguard

Vanguard: Adobe Flash update – Feb 10

2/10/2016,
manfred
What is happening? The following critical software updates will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 20.0.0.306 When is this happening? Wednesday, February 10 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, February 11 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional resources: https://helpx.adobe.com/security/products/flash-player/apsb16-04.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Flash, Firefox updates - Feb 2

2/2/2016,
manfred
What is happening? The following critical software updates will be made to all academic support computers: • Adobe Flash Player will be upgraded to 20.0.0.286 • Firefox ESR will be upgraded to 38.6.0 • Firefox Rapid Release will be upgraded to 44.0 When is this happening? Tuesday, February 2 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: • Firefox, https://www.mozilla.org/en-US/security/advisories/ • Adobe Flash Player, https://helpx.adobe.com/flash-player/release-note/fp_20_air_20_release_notes.html#fixed_issues Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, academic support

UPDATE: Vanguard: Flash, Firefox updates - Jan 28

2/1/2016,
manfred
UPDATE: This deployment will occur tonight (February 1) at 11:00 p.m. If there are no issues, it will go out to the rest of academic support on Tuesday, February 2 at 11:00 p.m. Natasha Jennings Communications Officer Information Systems & Technology (IST) University of Waterloo 519-888-4567 ext. 47951 From: isthd-bounces@lists.uwaterloo.ca [mailto:isthd-bounces@lists.uwaterloo.ca] On Behalf Of Natasha Jennings Sent: Thursday, January 28, 2016 11:38 AM To: isthd@lists.uwaterloo.ca; ist-staff@lists.uwaterloo.ca; vanguard@lists.uwaterloo.ca Subject: [Isthd] Vanguard: Flash, Firefox updates - Jan 28 Vanguard testers: Please test and provide feedback to Mike Cocker by January 29 at 10:00a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software updates will be made to all Vanguard computers: · Adobe Flash Player will be upgraded to 20.0.0.286 · Firefox ESR will be upgraded to 38.6.0 · Firefox Rapid Release will be upgraded to 44.0 When is this happening? Thursday, January 28 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Monday, February 1 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: • Firefox, https://www.mozilla.org/en-US/security/advisories/ • Adobe Flash Player, https://helpx.adobe.com/flash-player/release-note/fp_20_air_20_release_notes.html#fixed_issues Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Vanguard: Flash, Firefox updates - Jan 28

1/28/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by January 29 at 10:00a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software updates will be made to all Vanguard computers: · Adobe Flash Player will be upgraded to 20.0.0.286 · Firefox ESR will be upgraded to 38.6.0 · Firefox Rapid Release will be upgraded to 44.0 When is this happening? Thursday, January 28 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Monday, February 1 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: • Firefox, https://www.mozilla.org/en-US/security/advisories/ • Adobe Flash Player, https://helpx.adobe.com/flash-player/release-note/fp_20_air_20_release_notes.html#fixed_issues Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Virtual Desktop Infrastructure (VDI) and license servers maintenance - Jan 30

1/28/2016,
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 - 6 When is this happening? Saturday, January 30 from 10:00 a.m. to noon. What is the impact? Users’ private VDIs and SPSS VDI environments will be unavailable during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support Questions or concerns? Please contact Hong Zheng, h2zheng@uwaterloo.ca. Recipients of this message: isthd, faccus, ctsc, ucist

Skype for Business (S4B) Lite maintenance – Jan 27

1/26/2016
manfred
What is happening? Additional maintenance will be performed to improve access to the new Skype for Business (S4B) Lite client. When is this happening? Wednesday, January 27 at 11:00 p.m. What is the impact? A registry key will be deployed to all academic support workstations that will enable the automatic startup feature for the S4B client. This change will force the S4B tool to launch on all workstations. This work will override any locally configured settings (e.g. if a user has disabled the automatic startup feature). Note, this work will require a restart and machines will be rebooted. Why is this happening? It is likely that the S4B client will replace the current UW Emerge desktop application, becoming a standard tool for communicating campus safety and emergency alerts and notifications. It is recommended that all academic support staff allow the S4B client to start automatically on their workstation(s). Opting out: After this maintenance is complete, a user may choose to “opt-out” of having the S4B client start automatically by submitting a request to rt@rt.uwaterloo.ca, including the name of the workstation. Additionally, users can opt back in by submitting a similar request to rt@rt.uwaterloo.ca. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Java upgrade – Jan 21

1/21/2016,
manfred
What is happening? The following software update will be made to all academic support computers: • Java 8 Update 71 Note: Java upgrade will include Oracle E-Business Suite clients. When is this happening? Thursday, January 21 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Vanguard: Java upgrade – Jan 20

1/20/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by January 21 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software update will be made to all Vanguard computers: · Java 8 Update 71 Note: Java upgrade will include Oracle E-Business Suite clients. When is this happening? Wednesday, January 20 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, January 21 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open http://www.test-java.com in any browser to see if the correct version of Java has been installed. · Click on test-java link above · Scroll down page to fifth checkmark or field · If the enabled version is lower than (1.8.0_71) contact Mike Cocker. Additional resources: http://www.oracle.com/technetwork/topics/security/cpujan2016-2367955.html Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this message: isthd, ist-staff, vanguard

Adobe Reader and Acrobat updates Jan 18

1/18/2016,
manfred
What is happening? The following software update will be made to academic support computers: • Adobe Acrobat Reader DC (Classic) and Adobe Acrobat Pro DC (Classic) will be upgraded to 15.006.30119 • Adobe Acrobat XI Pro will be upgraded to 11.0.14 When is this happening? Monday, January 18 at 11:00 p.m. What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

UPDATE: Vanguard: Adobe Reader and Acrobat Updates - Jan 13

1/14/2016,
manfred
Update: There was an issue with last night’s deployment and the updates did not deploy as planned. The issue has been corrected and the updates will be deployed to Vanguard machines tonight (December 14 at 11:00 p.m.). Deployment to the rest of academic support will be pushed to Monday, December 18 at 11:00 p.m. Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Vanguard: Patch for corrupted Microsoft Office 2013 setting - Jan 13

1/13/2016,
manfred
What is happening? Vanguard workstations will receive a patch to fix a setting in Microsoft Office 2013 that was corrupted during a recent upgrade. When is this happening? Wednesday, January 13 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on to be determined date.) Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Fast Tracked Microsoft patches – Jan 13

1/12/2016,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Wednesday, January 13 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS16-001 • https://technet.microsoft.com/library/security/MS16-002 • https://technet.microsoft.com/library/security/MS16-004 • https://technet.microsoft.com/library/security/MS16-005 • https://technet.microsoft.com/library/security/MS16-006 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Vanguard: Adobe Reader and Acrobat Updates - Jan 13

1/12/2016,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by January 14 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software update will be made to Vanguard computers: • Adobe Acrobat Reader DC (Classic) and Adobe Acrobat Pro DC (Classic) will be upgraded to 15.006.30119 • Adobe Acrobat XI Pro will be upgraded to 11.0.14 When is this happening? Wednesday, January 13 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Thursday, January 14 at 11:00 p.m.) What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Additional resources: https://helpx.adobe.com/security/products/reader/apsb16-02.html Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Internet Explorer (IE) 11 for EBS Workstations - Jan 5

1/5/2016,
manfred
What is happening? Internet Explorer (IE) 11 will be deployed to all E-Business Suite (EBS) workstations. Why is this happening? As of January 12, 2016, Microsoft will only provide security updates for the most recent version of IE. When is this happening? IE 11 will be released Wednesday, January 6 and users will have until Thursday, January 7 at 11:00 p.m. to apply the upgrade. If the user takes no action, the upgrade and security patch (noted below) will run automatically on Thursday, January 7 at 11:00 p.m. What you need to do before the upgrade begins: Please close Internet Explorer before the upgrade begins. If you forget to close IE, a task sequence will close it for you, but your work will not be saved. After the upgrade: After IE 11 is installed, there is a security patch that must also be applied. This patch will be applied within one hour of the IE 11 installation and will require a restart. Additional information: https://support.microsoft.com/en-us/gp/microsoft-internet-explorer Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Flash, Firefox, WinSCP & Putty updates - Jan 5

1/5/2016,
manfred
What is happening? The following critical software updates will be made to all academic support computers: • Adobe Flash Player will be upgraded to 20.0.0.267 • Firefox ESR will be upgraded to 38.5.2 • Firefox Rapid Release will be upgraded to 43.0.3 • WinSCP (UW Secure Shell Tools) will be upgraded to 5.7.6 • PuTTY (UW Secure Shell Tools) will be upgraded to 0.66 When is this happening? Tuesday, January 5 at 11:00 p.m. What you need to do before the upgrade begins: Please close PuTTY, WinSCP, and any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb16-01.html Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Flash, Firefox, WinSCP & Putty updates - Jan 4

1/4/2016,
manfred
What is happening? The following critical software updates will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 20.0.0.267 • Firefox ESR will be upgraded to 38.5.2 • Firefox Rapid Release will be upgraded to 43.0.3 • WinSCP (UW Secure Shell Tools) will be upgraded to 5.7.6 • PuTTY (UW Secure Shell Tools) will be upgraded to 0.66 When is this happening? Monday, January 4 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, January 5 at 11:00 p.m.). What you need to do before the upgrade begins: Please close PuTTY, WinSCP, and any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. • Please test PuTTY and WinSCP to ensure they function as expected. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb16-01.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Virtual Desktop Infrastructure (VDI) and license servers maintenance - Dec 19

12/17/2015
manfred
What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 - 6 When is this happening? Saturday, December 19 from 10:00 a.m. to noon. What is the impact? Users’ private VDIs and SPSS VDI environments will be unavailable during the maintenance window. Users of MATLAB, Comsol Multiphysics, ArcGIS will not be able to start new instances of the software while the license server is rebooting. Existing sessions should continue to work, but could terminate unexpectedly in case of an extended outage. Work should be saved frequently to avoid data loss. Additional resources: • VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi • License servers: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi Questions or concerns? Please contact Hong Zheng, h2zheng@uwaterloo.ca. Recipients of this message: isthd, faccus, ctsc, ucist

Adobe Flash Player upgrades - Dec 10

12/10/2015,
manfred
What is happening? The following critical software updates will be made to all academic support computers: • Adobe Flash Player for Internet Explorer (IE) (ActiveX) will be upgraded to 20.0.0.228 • Adobe Flash Player for Firefox (plugin) will be upgraded to 20.0.0.235 When is this happening? Thursday, December 10 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-32.html Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

[Vanguard] UPDATE: Vanguard: Adobe Flash Player upgrade – Dec 9

12/10/2015,
manfred
UPDATE: The Adobe Flash Player upgrade was not deployed to Vanguard workstations last night. As it is a critical upgrade, it will now be deployed to all Academic Support workstations tonight (Dec 10) at 11:00 p.m. An email to admin-support will go out shortly. ________________________________________ What is happening? The following critical software update will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 20.0.0.228 • Win and Mac Plugin-based browsers will be upgraded to 20.0.0.235 When is this happening? Wednesday, December 9 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, December 10 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-32.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Vanguard: Adobe Flash Player upgrade – Dec 9

12/9/2015,
manfred
What is happening? The following critical software update will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 20.0.0.228 When is this happening? Wednesday, December 9 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, December 10 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-32.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Fast Tracked Microsoft patches - Dec 9

12/8/2015,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Wednesday, December 9 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS15-124 • https://technet.microsoft.com/library/security/MS15-125 • https://technet.microsoft.com/library/security/MS15-126 • https://technet.microsoft.com/library/security/MS15-128 • https://technet.microsoft.com/library/security/MS15-131 • https://technet.microsoft.com/library/security/MS15-135 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Internet Explorer (IE) 11 release – Dec 10 for WSUS

12/8/2015,
manfred
What is happening? Enterprise Systems has certified Internet Explorer (IE) 11 with all enterprise campus applications. To keep update settings consistent with System Center Configuration Manager (SCCM), IE 11 will be approved on wsus.uwaterloo.ca. Why is this happening? As of January 12, 2016 Microsoft will only provide security updates for the most recent version of IE. When is this happening? IE 11 will be approved in WSUS on Thursday, December 10. When the update will be applied depends on the client windows update settings. Additional information: https://support.microsoft.com/en-us/gp/microsoft-internet-explorer Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, faccus, ctsc

Internet Explorer (IE) 11 release – Dec 7

12/3/2015,
manfred
What is happening? Enterprise Systems has certified Internet Explorer (IE) 11 with all enterprise campus applications. This update is mandatory. Only Oracle EBS workstations will be excluded. Why is this happening? As of January 12, 2016 Microsoft will only provide security updates for the most recent version of IE. When is this happening? IE 11 will be released Monday, December 7 around 8:30 a.m., and users will have until Thursday, December 10 at 11:00 p.m. to apply the upgrade. If the user takes no action, the upgrade and security patch (noted below) will run automatically on December 10 at 11:00 p.m. What you need to do before the upgrade begins: Please close Internet Explorer before the upgrade begins. If you forget to close IE, a task sequence will close it for you, but your work will not be saved. After the upgrade: After IE 11 is installed, there is a security patch that must also be applied. This patch will be applied within one hour of the IE 11 installation and will require a restart. Additional information: https://support.microsoft.com/en-us/gp/microsoft-internet-explorer Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Annual review of the Vanguard mailing list

11/24/2015,
manfred
What is happening? Annual review and clean-up of the Vanguard mailing list and group membership. What do you need to do? There are two pieces to this email. 1. Please review the below list of workstations. If you are responsible for one of these workstations please either: a. Submit an RT, request@uwaterloo.ca (and copy Greg Parks, gparks@uwaterloo.ca) confirming the name of the person that should be associated with the machine, and it will remain in the Vanguard testing group. b. Submit an RT, request@uwaterloo.ca (and copy Greg Parks, gparks@uwaterloo.ca) asking for the machine to be removed from the Vanguard testing group. Name Description RSPC220 Bookstore ceca006 cecses3/Alanna - Dell Opti 3030 SFF IST241 Chip pc "touch panel" ORX220 co-op/contract CECA153 Dell Opti 3010 CECA152 Dell Opti 3010 lenovospare1 hot spare on loan DCE070 Lenovo M58 LIBST355 Librarys (Coop) CEL256 fin239 2. If your email is listed in the table below and you would like a specific machine associated with it, please submit an RT, request@uwaterloo.ca (and copy Greg Parks, gparks@uwaterloo.ca) confirming the machine name. Email Group annm@uwaterloo.ca CECA bee@uwaterloo.ca PSYCH bernie.rutter@uwaterloo.ca ENV carrie.howells@uwaterloo.ca CEL dananderson@uwaterloo.ca Police graham.faulkner@uwaterloo.ca LIB hntam@uwaterloo.ca ENG hsmolders@uwaterloo.ca RS imdenes@uwaterloo.ca OPD jobmine@uwaterloo.ca CECA kdpeck@uwaterloo.ca IST llmacleo@uwaterloo.ca RS llwillia@uwaterloo.ca AHS mabandur@uwaterloo.ca CECA mike.patterson@uwaterloo.ca IST mrbyerle@uwaterloo.ca ARTS mwagoner@uwaterloo.ca PSYCH njbromle@uwaterloo.ca ARTS pbalasin@uwaterloo.ca PSYCH rdauphin@uwaterloo.ca RS shad.lusted@uwaterloo.ca CECA spaterso@uwaterloo.ca ARTS sschmidt@uwaterloo.ca IAP Recipient list: vanguard, admin-support, emails listed in table 2, isthd

Vanguard: Internet Explorer 11 release – Nov 23

11/20/2015
manfred
What is happening? Enterprise Systems has certified Internet Explorer (IE) 11 with all enterprise campus applications. IE will be deployed to Vanguard computers first, and then to Academic Support. This update is mandatory. Only Oracle EBS workstations will be excluded. Why is this happening? As of January 12, 2016 Microsoft will only provide security updates for the most recent version of Internet Explorer. When is this happening? • Vanguard computers: IE 11 will be released Monday, November 23 and Vanguard users will have until Thursday, November 26 at 11:00 p.m. to apply the upgrade. • Academic Support computers: IE 11 will be released Monday, December 7 and Academic Support clients will have until Thursday, December 10 at 11:00 p.m. to apply the upgrade. What you need to do before the upgrade begins: Please close Internet Explorer before the upgrade begins. If you forget to close IE, a task sequence will close it for you, but your work will not be saved. Additional information: https://support.microsoft.com/en-us/gp/microsoft-internet-explorer Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, vanguard

Mandatory Symantec Endpoint Protection upgrade, un-managed machines – Nov 17-20

11/17/2015,
manfred
What is happening? Symantec Endpoint Protection (SEP) will be upgraded on un-managed computers. When is this happening? The install date and time is randomly determined, but will happen between November 17-20. Users may defer the upgrade up to one day. What users need to do: Install the new version when prompted by SEP. Users may also obtain the newest version from the IST Software Depot if they wish to install it sooner, https://uwaterloo.ca/information-systems-technology/services/software-depot-download/university-waterloo-software-depot/anti-virus-symantec-symantec-endpoint-protection. Impact: This update requires a restart. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support, faccus, ctsc

Fix for previously released Microsoft patch - Nov 16

11/16/2015,
manfred
What is happening? A patch released November 12 caused stability issues with Microsoft Office for some users. A new patch resolving these issues (Microsoft KB 3097877) will be pushed out to all Academic support computers. When is this happening? Monday, November 16 at 11:00 p.m. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Adobe Acrobat Reader upgrade – Nov 16

11/16/2015,
manfred
What is happening? The following software update will be made to academic support computers: • Adobe Acrobat Reader DC (15.006.30096) Notes: • Acrobat Reader 11 will be removed • E-Business Suite (EBS) user workstations will be excluded from this deployment When is this happening? Monday, November 16 at 11:00 p.m. What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Impact: After this upgrade, outdated, unsupported versions of Creative Suite 6 (CS6) will no longer work. Clients will need to purchase Creative Suite from Adobe directly, or a re-seller (as communicated in emails sent February 26 and October 28). Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Adobe Flash Player upgrade – Nov 12

11/12/2015,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player will be upgraded to 19.0.0.245 When is this happening? Thursday, November 12 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-28.html Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Adobe Flash Player upgrade – Nov 11

11/11/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by November 12 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 19.0.0.245 When is this happening? Wednesday, November 11 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, November 12 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-28.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Firefox and Java upgrades – Nov 11

11/11/2015,
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR will be upgraded to 38.4.0 • Firefox Rapid Release will be upgraded to 42.0 • Java 8 Update 65 Note: Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Wednesday, November 11 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Fast-tracked Microsoft patches – Nov 12

11/11/2015,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, November 12 at 11:00 p.m. Why is this happening: These patches have been fast-tracked as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS15-112 • https://technet.microsoft.com/library/security/MS15-113 • https://technet.microsoft.com/library/security/MS15-114 • https://technet.microsoft.com/library/security/MS15-115 • https://technet.microsoft.com/library/security/MS15-116 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

REMINDER: List of computers running Adobe Acrobat Pro 10 or older versions

11/10/2015,
manfred
The below computers are currently running Adobe Acrobat Pro 10, or older versions of this software. As noted, this software will be removed from IST managed workstations on Sunday, November 15. If a computer in your area is on the list below, but no longer requires this product, you can ignore this message. Action required: Please arrange to purchase new Acrobat Pro DC licenses for any machines in your area that will continue to require Acrobat Pro after November 15. Software licenses can be purchased online from the IST Webstore, https://strobe.uwaterloo.ca/ist/saw/webstore/. ***(List of PCs excluded from this log entry!!)

Vanguard: Firefox and Java upgrades – Nov 10

11/10/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by November 11 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 38.4.0 • Firefox Rapid Release will be upgraded to 42.0 • Java 8 Update 65 Note: Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Tuesday, November 10 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, November 11 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open http://www.test-java.com in any browser to see if the correct version of Java has been installed. • Click on test-java link above • Scroll down page to fifth checkmark or field If the enabled version is lower than (1.8.0_65), contact Mike Cocker. Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this message: isthd, ist-staff, vanguard

REMINDER: Removal of Adobe Acrobat X Pro and older Acrobat Pro versions - November 15

11/9/2015,
manfred
Reminder: Adobe Acrobat X Pro and all other previous Acrobat Pro versions will be removed from IST managed computers in academic support departments. Computers running Adobe Acrobat X1 Pro and Acrobat Pro DC will not be affected. When is this happening? Sunday, November 15 at 12:00 am. Additional details below. Recipients of this message: isthd, ist-staff, admin-support

Vanguard: Adobe Reader DC – Nov 2

11/2/2015,
manfred
Update: E-Business Suite (EBS) user workstations will be excluded from this deployment. Also, the testing window will be extended to Monday, November 16 at 10:00 a.m.

Vanguard: Adobe Reader DC – Nov 2

11/2/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by November 9 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software update will be made to Vanguard computers: • Adobe Acrobat Reader DC (15.006.30096) Note: Acrobat Reader 11 will be removed. When is this happening? Monday, November 2 at 11:00 p.m. (If there are no issues, it will go out to the rest of academic support on Monday, November 9 at 11:00 p.m.) What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Adobe upgrades – Oct 2

10/21/2015,
manfred
What is happening? The following critical software updates will be made to all academic support computers: • Adobe Flash Player will be upgraded to 19.0.0.226 • Adobe Reader XI will be upgraded to 11.0.13 • Adobe Acrobat Pro XI will be upgraded to 11.0.13 • Acrobat Pro X will be upgraded to 10.1.16 • Adobe Acrobat Pro DC will be upgraded to 2015.006.30094 When is this happening? Wednesday, October 21 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers, pdf documents, and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Updates to computer restart tool - Oct 22

10/21/2015,
manfred
What is happening? The restart tool will be tested again as the message text and some settings have been updated. When is this happening? Thursday, October 22 at 7:00 a.m. Updates to settings and message: • There will be a 12 hour countdown with an option to postpone the restart for up to 6 hours. • The text box will read: “Weekly scheduled restart will occur at 7:00 p.m. tonight. If no action is taken, this machine will restart when the countdown timer reaches 00:00:00. To postpone this restart, select an option from the drop-down menu below and click "Postpone". To restart your system now, click the "Restart" button.” • If the system has been restarted in the previous 4 hours, the tool will not run. Questions or to submit feedback: Please contact John Mayall, john.mayall@uwaterloo.ca or ext. 41865, by Friday, October 23 at 10:00 a.m.

Adobe upgrades - Oct 20

10/20/2015,
manfred
What is happening? The following critical software updates will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 19.0.0.226 • Adobe Reader XI will be upgraded to 11.0.13 • Adobe Acrobat Pro XI will be upgraded to 11.0.13 • Acrobat Pro X will be upgraded to 10.1.16 • Adobe Acrobat Pro DC will be upgraded to 2015.006.30094 • Adobe Acrobat Reader DC will be upgraded to 2015.006.30094 (IST Vanguard computers only) When is this happening? Tuesday, October 20 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, October 21 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers, pdf documents, and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Fast Tracked Microsoft patches - October 15

10/13/2015,
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, October 15 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/MS15-106 • https://technet.microsoft.com/library/security/MS15-109 • https://technet.microsoft.com/library/security/MS15-110 • https://technet.microsoft.com/library/security/MS15-111 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Removal of Adobe Acrobat X Pro and older Acrobat Pro versions - November 15

10/2/2015,
manfred
What is happening? Adobe Acrobat X Pro and all other previous Acrobat Pro versions will be removed from IST managed computers in academic support departments. Computers running Adobe Acrobat X1 Pro and Acrobat Pro DC will not be affected. When is this happening? Sunday, November 15, 2015 at 12:00 am. Why is this happening? • Adobe Acrobat Pro is considered to be one of the highest risk software applications due to the high number of security vulnerabilities associated with it. • Adobe Acrobat X Pro will be reaching the end of its product support life on November 15 2015. After reaching end-of-life Adobe will no longer be providing any product or security updates. • All older Acrobat Pro versions have already reached their end of support life and are currently considered to be an ongoing security risk. • University of Waterloo will no longer be licensed to support Adobe Acrobat X Pro after November 15. What do you need to do? For computers affected that require Adobe Acrobat Pro, please make arrangements to upgrade to Adobe Acrobat Pro DC. Adobe Acrobat Pro DC is now available for purchase from the IST Webstore for $95.00 per licensed computer. You must provide the hostnames for every computer which you are purchasing a license for. Following purchase, Acrobat Pro DC will be remotely installed and managed by IST. Questions/concerns? Please contact your IST account representative or the IST Service Desk, helpdesk@uwaterloo.ca or ext 44357. Recipients of this message: isthd, ist-staff, admin-support

Firefox upgrades - September 24

9/24/2015,
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR will be upgraded to 38.3.0 • Firefox Rapid Release will be upgraded to 41.0 When is this happening? Thursday, September 24 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Vanguard: Firefox upgrades – September 23

9/23/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by September 24 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 38.3.0 • Firefox Rapid Release will be upgraded to 41.0 When is this happening? Wednesday, September 23 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, September 24 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this message: isthd, ist-staff, vanguard

Critical Adobe Flash Player update – September 22

9/22/2015,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player will be upgraded to 19.0.0.185 When is this happening? Tuesday, September 22 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-23.html Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Critical Adobe Flash Player update – September 21

9/21/2015
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by September 22 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 19.0.0.185 When is this happening? Monday, September 21 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, September 22 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-23.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Microsoft LAPS being enabled on Academic Support workstations - September 15

9/15/2015, 9/14/2015
manfred
What is happening? Microsoft Local Password Administrator Solution (LAPS) is being enabled on all Academic Support workstations. When is this happening? Tuesday, September 15 beginning at 8:00 a.m. Why is this happening? To randomize the built-in local administrator (ISTAdministrator) account on each workstation. (Note: the LAPS extension has already been installed on Academic Support workstations) What is the impact? The built-in local administrator account will be changed to a random password. Questions or concerns? Please contact Phil Knipe, phil.knipe@uwaterloo.ca or ext. 46753. Recipients of this message: isthd, ist-staff, admin-support

Microsoft LAPS being enabled on IST Workstations - September 10

9/9/2015,
manfred
What is happening? Microsoft Local Password Administrator Solution (LAPS) is being enabled on all IST workstations. When is this happening? Thursday, September 10 beginning at 8:00 a.m. (if there are no issues it will go out to the rest of academic support on Tuesday, September 15 at 11:00 p.m.). Why is this happening? To randomize the built-in local administrator account on each workstation. (Note: the LAPS extension has already been installed on IST workstations) What is the impact? The Local “Administrator” account will be changed to a random password. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: ist-staff, helpdesk

Fast-tracked Microsoft patches - September 10

9/8/2015
manfred
What is happening? Patches from Microsoft will be fast-tracked for release to all academic support workstations. When is this happening? Thursday, September 10 at 11:00 p.m. Why is this happening: These patches have been ‘fast-tracked’ as they address critical security flaws. Additional resources: • https://technet.microsoft.com/library/security/ms15-094 • https://technet.microsoft.com/library/security/ms15-097 • https://technet.microsoft.com/library/security/ms15-099 Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Software updates - September 2

9/2/2015
manfred
What is happening? The following software updates will be made to all academic support computers: • Java 8 Update 60 • Firefox ESR will be upgraded to 38.2.1 • Firefox Rapid Release will be upgraded to 40.0.3 Note: Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Wednesday, September 2 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Release notes: • http://www.oracle.com/technetwork/java/javase/8u60-relnotes-2620227.html • https://www.mozilla.org/en-US/security/advisories/mfsa2015-94/ • https://www.mozilla.org/en-US/security/advisories/mfsa2015-95/ Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Vanguard: Software updates - September 1

9/1/2015
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by September 2 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Java 8 Update 60 • Firefox ESR will be upgraded to 38.2.1 • Firefox Rapid Release will be upgraded to 40.0.3 Note: Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Tuesday, September 1 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, September 2 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open http://www.test-java.com in any browser to see if the correct version of Java has been installed. o Click on test-java link above o Scroll down page to fifth checkmark or field o If the enabled version is lower than (1.8.0_60) contact Mike Cocker Release notes: • http://www.oracle.com/technetwork/java/javase/8u60-relnotes-2620227.html • https://www.mozilla.org/en-US/security/advisories/mfsa2015-94/ • https://www.mozilla.org/en-US/security/advisories/mfsa2015-95/ Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this message: isthd, ist-staff, vanguard

Security update for Internet Explorer – August 19

8/19/2015,
manfred
What is happening? A patch for Internet Explorer will be fast-tracked for release to all academic support computers as it addresses a critical security flaw. When is this happening? Wednesday, August 19 at 11:00 p.m. Before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: https://technet.microsoft.com/library/security/MS15-093 Please note: This update requires a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Adobe Flash Player update – August 18

8/18/2015,
manfred
What is happening? The following software update will be made to all academic support computers: • Adobe Flash Player will be upgraded to 18.0.0.232 When is this happening? Tuesday, August 18 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-19.html Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Adobe Flash Player update – August 17

8/17/2015,
manfred
Vanguard testers: Please test and provide feedback to John Mayall by August 18 at 10:00 a.m., john.mayall@uwaterloo.ca or ext. 41865. ________________________________________ What is happening? The following software update will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 18.0.0.232 When is this happening? Monday, August 17 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, August 18 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-19.html Questions or concerns: Please contact John Mayall, john.mayall@uwaterloo.ca or ext. 41865. Recipients of this list: isthd, ist-staff, vanguard

Fast-tracked Microsoft updates – August 13

8/11/2015,
manfred
What is happening: Patches for Microsoft products will be fast-tracked for release to all academic support computers. Why is this happening: Patches have been ‘fast-tracked’ as they address critical security flaws. Full details can be found at https://technet.microsoft.com/library/security/MS15-079, https://technet.microsoft.com/library/security/MS15-080 and https://technet.microsoft.com/library/security/MS15-081. When is this happening? Thursday, August 13 at 11:00 p.m. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Update for UW SSH Tools – August 10

8/10/2015,
manfred
What is happening? The following UW SSH Tools will be updated on all computers in the UW SSH Tools security group: • PuTTY will be upgraded to 0.65 • WinSCP will be upgraded to 5.7.5 When is this happening? Monday, August 10 at 11:00 p.m. What you need to do before the upgrade begins: Please close PuTTY and WinSCP. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Please test PuTTY and WinSCP to ensure they function as expected. Questions or concerns? Please submit to the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Critical Firefox update - August 7

8/7/2015,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Firefox Rapid Release will be upgraded to 39.0.3 • Firefox ESR will be upgraded to 38.1.1 When is this happening? Friday, August 7 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Additional information: https://www.mozilla.org/en-US/security/advisories/mfsa2015-78/ Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

[Vanguard] Vanguard: Firefox ESR upgrade - August 4

8/4/2015,
manfred
Vanguard testers: Please test and provide feedback to: • Mike Cocker, mcocker@uwaterloo.ca or ext. 43421 (August 5-17) • John Mayall, john.mayall@uwaterloo.ca or ext. 41865 (August 18, by 10:00 a.m.) ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 38.1.0 When is this happening? Tuesday, August 4 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, August 18 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact: • Mike Cocker, mcocker@uwaterloo.ca or ext. 43421 (August 5-17) • John Mayall, john.mayall@uwaterloo.ca or ext. 41865 (August 18, by 10:00 a.m.) Recipients of this list: isthd, ist-staff, vanguard

Adobe Acrobat Pro and Adobe Reader updates – July 23

7/23/2015,
manfred
What is happening? The following software updates will be made to all academic support computers: • Acrobat X Pro will be upgraded to version 10.1.15 • Acrobat XI Pro will be upgraded to version 11.0.12 • Adobe Reader XI will be upgraded to version 11.0.12 When is this happening? Thursday, July 23 at 11:00 p.m. What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

[Vanguard] Adobe Acrobat Pro and Adobe Reader updates – July 22

7/21/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by July 23 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Acrobat X Pro will be upgraded to version 10.1.15 • Acrobat XI Pro will be upgraded to version 11.0.12 • Adobe Reader XI will be upgraded to version 11.0.12 When is this happening? Wednesday, July 22 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, July 23 at 11:00 p.m.). What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them a task sequence will close them for you, but your work may not be saved. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, vanguard

Changes to local Windows Firewall settings - July 23

7/21/2015,
manfred
What is happening? Local Windows Firewall settings are being changed on all academic support PCs. When is this happening? Thursday, July 23 at 4:00 p.m. Why is it being done? It has been discovered that applying firewall rules the way we have been affects what we can and can’t do in Windows 7. For this reason, older firewall rules are going to be replaced with “Advanced” Windows Firewall rules, applying the same settings. Additional settings will be applied that open up management access to only IST management servers, which will allow for better and more secure central PC management. What is the impact? No impact is expected and no reboot is scheduled at this time. However, if you would like to accelerate this change, feel free to reboot your computer any time after 4:00 p.m. Thursday. Note: Most changes apply within 90 minutes of the policy being changed. Final changes happen at the next reboot cycle. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

IST printsrv maintenance – July 22

7/21/2015,
manfred
What is happening? Printing services known as PRINTSRV are being taken offline for patching. When is this happening? Wednesday, July 22 between 9:30 and 10:30 p.m. What is the impact? During this window printing services managed by IST will be unavailable. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: ist-staff, isthd, faccus, admin-support

Fast-tracked Microsoft updates – July 20

7/20/2015,
manfred
What is happening: A patch for Microsoft products will be fast-tracked for release to all academic support computers. Why is this happening: This patch has been ‘fast-tracked’ as it addresses critical security flaws. Full details can be found at https://technet.microsoft.com/library/security/MS15-078. When is this happening? Monday, July 20 at 11:00 p.m. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • This update will require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Important Java upgrade - July 17

7/17/2015,
manfred
What is happening? The following software update will be made to all academic support computers: • Java 8 Update 51 Note: Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Friday, July 17 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Vanguard: Important Java upgrade - July 16

7/16/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by July 17 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software update will be made to all Vanguard computers: • Java 8 Update 51 Note: Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Thursday, July 16 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Friday, July 17 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: This is a major software upgrade. Your testing and feedback is appreciated. • Open http://www.test-java.com in any browser to see if the correct version of Java has been installed. o Click on test-java link above o Scroll down page to fifth checkmark or field o If the enabled version is lower than (1.8.0_51) contact Mike Cocker. Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this message: isthd, ist-staff, vanguard

Adobe Flash Player update - July 16

7/16/2015,
manfred
What is happening? The following software update will be made to all academic support computers: • Adobe Flash Player will be upgraded to 18.0.0.209 When is this happening? Thursday, July 16 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: New workstation reboot tool - July 17

7/15/2015,
manfred
What is happening? Once a week, on Friday at 11:30 a.m., Vanguard workstations will be rebooted using a new reboot tool. The Vanguard group is being asked to provide feedback on this new tool (e.g. day of reboot, time of day, initial countdown and postponement options, and message that appears) before it is pushed out to remaining academic support workstations. Testing window: July 17, July 24 and July 31 at 11:30 a.m. After the testing window: This testing window may be extended as necessary. If the schedule or frequency of the reboot changes, and/or when the tool is ready to be pushed to remaining academic support computers, IST will send out a notice detailing the changes along with the new schedule. Why is it happening? This tool has been developed to provide users with more options and flexibility in relation to patching and workstation reboots. What is the impact? The reboot is scheduled to take place 5 hours after the dialogue box appears. However, users will have three options related to the reboot: • Users can select “Restart” to have their workstation reboot immediately. • Users can postpone/delay the reboot up to 11:00 p.m., at which point the workstation will reboot. o The countdown cannot be extended beyond the 6 hour postponement window, so while it is possible to postpone more than once, the total postponement window cannot exceed 6 hours, for a maximum reboot delay of up to 11 hours. • Users can minimize the “Reboot in Progress” dialogue box to the bottom right corner of their screen. The 5-hour countdown will continue, at the end of which, the machine will reboot automatically. Users can click the minimized dialogue box to re-open it, and can select the “Restart” button or postpone/delay the reboot at any time during the countdown. The dialogue box can also be minimized again, if desired. Questions or to submit feedback? Please contact John Mayall, john.mayall@uwaterloo.ca or ext. 41865. Note: If the dialogue box is minimized: • It will appear in the bottom right corner until the workstation is rebooted. • If the user presenting from their workstation, the minimized dialogue box will not appear on both screens. • If an extended desktop is used, the minimized dialogue box will only appear on the main screen. • If the display has been duplicated, the minimized dialogue box will be on both screens. Recipients of this message: isthd, ist-staff, vanguard

Fast-tracked Microsoft updates - July 16

7/14/2015,
manfred
What is happening: Two patches for Microsoft products will be fast-tracked for release to all academic support computers. Why is this happening: These patches have been ‘fast-tracked’ to academic support computers as they address critical security flaws. Full details can be found at https://technet.microsoft.com/en-us/library/security/MS15-065 and https://technet.microsoft.com/en-us/library/security/MS15-070. When is this happening? Thursday, July 16 at 11:00 p.m. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • Both updates require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Adobe Flash Player update - July 9

7/9/2015
manfred
What is happening? The following software update will be made to all academic support computers: • Adobe Flash Player will be upgraded to 18.0.0.203 When is this happening? Thursday, July 9 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Vanguard: Adobe Flash Player upgrade - July 9

7/8/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by July 9 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 18.0.0.203 When is this happening? Wednesday, July 8 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, July 9 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: · Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: https://blogs.adobe.com/psirt/?p=1223 Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Firefox upgrades - July 7

7/7/2015,
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR will be upgraded to 31.8.0 • Firefox Rapid Release will be upgraded to 39.0 When is this happening? Tuesday, July 7 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Firefox upgrades – July 6

7/6/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by July 7 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 31.8.0 • Firefox Rapid Release will be upgraded to 39.0 When is this happening? Monday, July 6 at 11:00 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, July 7 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Critical Adobe Flash Player update - June 24

6/24/2015,
manfred
What is happening? The following critical software update will be made to all academic support computers: • Adobe Flash Player will be upgraded to 18.0.0.194 When is this happening? Wednesday, June 24 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Critical Adobe Flash Player update - June 23

6/23/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by June 24 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following critical software update will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 18.0.0.194 When is this happening? Tuesday, June 23 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, June 24 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional information: https://helpx.adobe.com/security/products/flash-player/apsb15-14.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Acrobat Reader XI upgrade - June 18

6/18/2015,
manfred
What is happening? The following software updates will be made to all academic support computers: • Acrobat Reader XI will be upgraded to 11.0.11 When is this happening? Thursday, June 18 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Acrobat Reader XI upgrade - June 17

6/17/2015
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by June 18 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Acrobat Reader XI will be upgraded to 11.0.11 When is this happening? Wednesday, June 17 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, June 18 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open and check versions of Acrobat Reader. Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

IST printsrv maintenance – June 17

6/15/2015
manfred
What is happening? Printing services known as PRINTSRV are being taken offline for patching. When is this happening? Wednesday, June 17 between 9:30 and 10:30 p.m. What is the impact? Printing services managed by IST will be unavailable during this maintenance window. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: ist-staff, isthd, faccus, admin-support

Adobe Flash Player upgrade – June 11

6/11/2015
manfred
What is happening? The following software updates will be made to all academic support computers: • Adobe Flash Player will be upgraded to 18.0.0.160 When is this happening? Thursday, June 11 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Fast-tracked Microsoft updates – June 12

6/10/2015
manfred
What is happening: Two patches for Microsoft products will be fast-tracked for release to all academic support computers. Why is this happening: These patches have been ‘fast-tracked’ to academic support computers as they address critical security flaws. Full details can be found at https://technet.microsoft.com/en-us/library/security/MS15-056 and https://technet.microsoft.com/en-us/library/security/MS15-059. When is this happening? Friday, June 12 at 1:00 a.m. Please note: • Clients can install the updates before the 1:00 a.m. deadline via the software centre. • Both updates require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Adobe Flash Player upgrade – June 10

6/10/2015
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by June 11 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 18.0.0.160 When is this happening? Wednesday, June 10 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, June 11 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Additional upgrade notes: https://helpx.adobe.com/security/products/flash-player/apsb15-11.html Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Acrobat upgrades - June 4

6/4/2015
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by June 5 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Acrobat X Pro will be upgraded to version 10.1.14 • Acrobat XI Pro will be upgraded to version 11.0.11 When is this happening? Thursday, June 4 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Monday, June 8 at 11:00 p.m.). What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, vanguard

Firefox upgrades - May 20

5/20/2015
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR will be upgraded to 31.7.0 • Firefox Rapid Release will be upgraded to 38.0.1 When is this happening? Wednesday, May 20 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, admin-support

Firefox upgrades - May 19

5/19/2015
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by May 20 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 31.7.0 • Firefox Rapid Release will be upgraded to 38.0.1 When is this happening? Tuesday, May 19 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, May 20 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Adobe FlashPlayer upgrade - May 14

5/14/2015
manfred
What is happening? The following software updates will be made to all academic support computers: • Adobe Flash Player will be upgraded to 17.0.0.188 When is this happening? Thursday, May 14 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

Windows Firewall change - May 14

5/14/2015
manfred
What is happening? Windows Firewall is being opened up a little more to allow for better workstation management. When is this happening? Thursday, May 14 at 12 p.m. (noon). Why is it being done? Removing Symantec Endpoint Protection caused firewall changes that blocked some management capabilities. Additional Windows Firewall holes are being implemented for “File and Printer Sharing” and WinRM to specific management servers. ICMP is also being enabled as some management tools leverage PING to create their reports. What is the impact? No impact is expected and a reboot is not required for this work. However, if you would like to accelerate this change, feel free to reboot your computer any time after 12:00 p.m. (noon). Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, or ext. 44357. Recipients of this message: ist-staff, isthd, admin-support

Microsoft patching - May 14

5/13/2015
manfred
What is happening: Two patches for Microsoft products will be fast-tracked for release to all academic support computers. Why is this happening: These patches have been ‘fast-tracked’ to academic support computers as they address critical security flaws. Full details can be found at https://technet.microsoft.com/en-us/library/security/MS15-043 and https://technet.microsoft.com/en-us/library/security/MS15-044. When is this happening? Thursday, May 14 at 11:00 p.m. Please note: • Clients can install the updates before the 11:00 p.m. deadline via the software centre. • Both updates require a restart and machines will be rebooted. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Windows Firewall change - May 13

5/13/2015
manfred
What is happening? Windows Firewall is being opened up a little more to allow for better workstation management. When is this happening? In IST today (Wednesday) at 2:00 p.m., and the rest of Academic Support on Thursday, May 14. Why is it being done? Removing Symantec Endpoint Protection caused firewall changes that blocked some management capabilities. Additional Windows Firewall holes are being implemented for “File and Printer Sharing” and WinRM to specific management servers. ICMP is also being enabled as some management tools leverage PING to create their reports. What is the impact? No impact is expected and a reboot is not required for this work. However, if you would like to accelerate this change, feel free to reboot your computer any time after 2:00 p.m. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, or ext. 44357. Recipients of this message: ist-staff

Vanguard: Adobe FlashPlayer - May 13

5/13/2015
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by May 14 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 17.0.0.188 When is this happening? Wednesday, May 13 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, May 14 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Questions or concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Microsoft Patches - May

5/12/2015
manfred
Security patches were released by Microsoft on Tuesday and auto-approved for vanguard machines. The deadline for this package is Thursday at 11:00 p.m. If you do nothing, the updates will be installed and a reboot will take place at that time. You can install the updates before that time using the software center. To find out more about May’s updates visit https://technet.microsoft.com/en-us/library/security/ms15-may.aspx. Patches will be released to all other machines on May 19, 2015. Note: Automatic deployment runs late in the day on Tuesday. Updates should be available Wednesday morning. Recipients of this message: vanguard

Windows Firewall change - May 4

5/4/2015
manfred
What is happening? Windows Firewall settings are being adjusted on all managed academic support PCs. IST is turning on the firewall for “Home” and “Public” networks in addition to the “Domain” settings already in place and set by policy. This discrepancy was exposed on a few PCs when Symantec Antivirus was removed. When is this happening? Tonight (Monday May 4, 2015) at 11 p.m. What is the impact? None, except on those PCs that were displaying “nag” messages saying “Windows Firewall is turned off or set up incorrectly.” PCs were always protected on campus since most are connected to the “Domain network” Windows Firewall setting. Turning on the firewall for all three networks, as we are now, allows user settings to override what’s been done. If it is determined this override is not required, it is anticipated that all three firewall settings will be set by policy. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: ist-staff, isthd, admin-support

IST printsrv maintenance - May 6

4/30/2015
manfred
What is happening? Printing services known as PRINTSRV are being taken offline for patching. When is this happening? Wednesday, May 6 between 9:30 and 10:30 p.m. What is the impact? During this window printing services managed by IST will be unavailable. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: ist-staff, isthd, faccus, admin-support

Vanguard: Re-deployment of App-V client

4/28/2015
manfred
What is happening? IST is redeploying the App-V client to the Vanguard systems. Only the systems that failed the install the first time will be affected (machine names listed at end of message). When is it happening? Wednesday, April 29 at 1:00 a.m. What is the impact? The system will reboot twice during the install, so please save all your work before leaving for the day. What you need to do before the upgrade? You can log off your machine, but please leave it powered on. Questions or concerns? Please contact John Mayall, john.mayall@uwaterloo.ca or ext. 41865. Affected machines: ODAA220 CECA137 PLTOP248 IST269 RSPC220 LIBST357 IST219 ANTIMONY OPD205 ODAA032 IST137 OPD204 HR234 EBSX86-VM01 EBSX64-VM02 Recipients of this message: isthd, ist-staff, vanguard

Update for UW SSH Tools - April 28

4/28/2015,
manfred
What is happening? The following UW SSH Tools will be updated on all computers which are members of the UW SSH Tools security group: • PuTTY will be upgraded to 0.64 • WinSCP will be upgraded to 5.7.2 When is this happening? Tuesday, April 28 at 11:00 p.m. What you need to do before the upgrade begins: Please close PuTTY and WinSCP. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Please test PuTTY and WinSCP to ensure they function as expected. Questions or concerns: Please submit to the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: isthd, ist-staff, admin-support

Endpoint Protection vendor change - April 30

4/28/2015,
manfred
Work occurring Thursday, April 30 at 8:30 p.m. Background information also available via friendlier URL: http://windows.uwaterloo.ca/Nexus/System%20Center%20Endpoint%20Protection%20in%20Academic%20Support.htm What is happening? IST is changing vendors for Endpoint Protection on academic support workstations. What does this mean? The Symantec Endpoint Protection client on all managed academic support workstations will be replaced with System Center Endpoint Protection (SCEP). When is this happening? Thursday, April 30 at 8:30 p.m. What users need to do before the upgrade begins: Clients can log off their machine, but please leave it powered on. Has this been tested? Yes. System Center Endpoint Protection (SCEP) has been running for several months on over 300 workstations in various training labs, all podium PCs, and on several Vanguard PCs in various faculties and IST. In less than 2% of PCs, SCEP did not come up until the next reboot, but the PC was otherwise unaffected. Who will it impact? Clients who leave their workstations on should not notice any change. Some have noticed a performance improvement. You will know the work has completed if the yellow Symantec Shield in the bottom right-hand corner of your screen and has been replaced by a green box with a shield in it. Workstations powered off during the update time will have this change applied the following morning and may notice a pop-up appear when it happens. This change does not require a reboot and should not affect ongoing work. Background: How IST came to this decision: http://windows.uwaterloo.ca/Nexus/System%20Center%20Endpoint%20Protection%20in%20Academic%20Support.mht. Recommendations for home PCs and non-managed workstations: https://uwaterloo.ca/information-systems-technology/about/organizational-structure/information-security-services/about-information-security-services-iss/endpoint-security-product-recommendations. Project notes available at: https://uwaterloo.ca/information-systems-technology/about/organizational-structure/information-security-services/examining-sep-replacements Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: admin-support, isthd, ist-staff

Java update - April 23

4/23/2015,
manfred
What is happening? The following software update will be made to all academic support computers: • Java 8 Update 45 Note: Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Thursday, April 23 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: isthd, ist-staff, admin-support

[Vanguard] Endpoint Protection vendor change - April 23

4/21/2015
manfred
What is happening? IST is changing vendors for Endpoint Protection on academic support workstations. What does this mean? The Symantec Endpoint Protection client on all managed academic support workstations will be replaced with System Center Endpoint Protection (SCEP). When is this happening? • Academic support Vanguard group: April 23, 2015 at 8:30 p.m. • All others in IST and academic support: April 30, 2015 at 8:30 p.m. This change does not require a reboot and should not affect ongoing work. What you need to do before the upgrade begins: Please leave workstations turned on the night of the change. Has this been tested? Yes. System Center Endpoint Protection (SCEP) has been running for several months on over 300 workstations in various training labs, all podium PCs, and on several Vanguard PCs in various faculties and IST. In less than 2% of PCs, SCEP did not come up until the next reboot, but the PC was otherwise unaffected. Who will it impact? Clients who leave their workstations on should not notice any change. Some have noticed a performance improvement. You will know the work has completed if the yellow Symantec Shield in the bottom right-hand corner of your screen and has been replaced by a green box with a shield in it. Workstations powered off during the update time will have this change applied the following morning and may notice a pop-up appear when it happens. Background: How IST came to this decision: http://windows.uwaterloo.ca/Nexus/System%20Center%20Endpoint%20Protection%20in%20Academic%20Support.mht. Recommendations for home PCs and non-managed workstations: https://uwaterloo.ca/information-systems-technology/about/organizational-structure/information-security-services/about-information-security-services-iss/endpoint-security-product-recommendations. Project notes available at: https://uwaterloo.ca/information-systems-technology/about/organizational-structure/information-security-services/examining-sep-replacements Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this message: vanguard, isthd, ist-staff

Vanguard: Important Java upgrade – April 16

4/16/2015,
manfred
What is happening? The following software update will be made to all Vanguard computers: • Java 8 Update 45 Note: Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Thursday, April 16 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, April 23 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: This is a major software upgrade. Your testing and feedback is appreciated. • Open http://www.test-java.com in any browser to see if the correct version of Java has been installed. o Click on test-java link above o Scroll down page to fifth checkmark or field o If the enabled version is lower than (1.8.0_45) contact Mike Cocker. Questions or concerns? Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

FlashPlayer upgrade - April 16

4/16/2015,
manfred
What is happening? The following software updates will be made to all academic support computers: • FlashPlayer will be upgraded to 17.0.0.169 When is this happening? Thursday, April 16 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. Recipients of this list: admin-support, isthd, ist-staff

Firefox updates - April 8

4/8/2015
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR will be upgraded to 31.6 • Firefox Rapid Release will be upgraded to 37.0.1 When is this happening? Wednesday, April 8 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: You will need to run Firefox from Start > All Programs > Internet Tools > Web Browsers > Mozilla Firefox. You may notice the install may need to complete when you run it for the first time. Please note that any other existing Firefox icon(s) may not work until after the program has been run for the first time. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. Recipients of this list: isthd, ist-staff, admin-support



Firefox upgrades - April 7

4/7/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by April 8 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 31.6 • Firefox Rapid Release will be upgraded to 37.0.1 When is this happening? Tuesday, April 7 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, April 8 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions/concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Firefox updates - March 25

3/25/2015,
manfred
What is happening? The following software updates will be made to all academic support computers: • Firefox ESR will be upgraded to 31.5.3 • Firefox Rapid Release will be upgraded to 36.0.4 When is this happening? Wednesday, March 25 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: You will need to run Firefox from Start > All Programs > Internet Tools > Web Browsers > Mozilla Firefox. You may notice the install may need to complete when you run it for the first time. Please note that any other existing Firefox icon(s) may not work until after the program has been run for the first time. Questions or concerns: Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 84357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Firefox upgrades - March 24

3/25/2015
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by March 25 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Firefox ESR will be upgraded to 31.5.3 • Firefox Rapid Release will be upgraded to 36.0.4 When is this happening? Tuesday, March 24 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Wednesday, March 25 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions/concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Print services maintenance (printsrv) – March 18

3/18/2015,
manfred
What is happening? Academic support print services (printsrv) maintenance to add memory. When is this happening? Wednesday March 18, 9:30 p.m. – 9:45 p.m. What is the impact on users? Network printers will be offline (unavailable) for 5-10 minutes. Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext 84357. Recipients of this message: admin-support, isthd, ist-staff, faccus

Adobe Flash Player upgrade - March 17

3/17/2015,
manfred
What is happening? The following software updates will be made to all academic support computers: • Adobe Flash Player will be upgraded to 17.0.0.134 When is this happening? Tuesday, March 17 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open pdf documents and web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this list: isthd, ist-staff, admin-support

Adobe Flash Player update – March 16

3/16/2015,
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by March 17 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • Adobe Flash Player will be upgraded to 17.0.0.134 When is this happening? Monday, March 16 at 11:00 p.m. (if there are no issues it will go out to the rest of academic support on Tuesday, March 17 at 11:00 p.m.) What you need to do before the upgrade begins: Please close any open pdf documents and web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Questions/concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Microsoft Patches - March

Mar 17, 2015
manfred
Security patches were released by Microsoft on Tuesday and auto-approved for vanguard machines. The deadline for this package is Friday at 11:00 p.m. If you do nothing, the updates will be installed and a reboot will take place at that time. You can install the updates before that time using the software center. To find out more about March’s updates visit https://technet.microsoft.com/en-us/library/security/MS15-MAR Patches will be released to all other machines on Mar 17, 2014. Recipients of this message: vanguard

Nexus policy change for Windows 8 users - March 11

Mar 11, 2015
manfred
What is being done? A new Nexus policy is being applied to all academic support computers, which will disable the current logon script time delay for Windows 8 users. Why is it being done? When logging in to Nexus, Windows 8 clients currently have to wait five minutes to receive the network drives defined for them by the logon script, like the departmental “R:” drive. This change will allow the script to run immediately at logon, like it does for Windows 7 clients. When is it being done? March 11 (today) at 5:00 p.m. Who will it impact? This change impacts Windows 8 (and Windows 10) clients that currently have logon scripts defining corporate and departmental (R:) drives on their behalf. What do you need to do? Your workstation will need to be restarted before this change will take effect. Please restart your workstation (after 5 p.m. today) at your convenience. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this message: admin-support

Nexus policy change for Windows 8 users - March 5

Mar 5, 2015
manfred
What is being done? A new Nexus policy is being applied to all of IST, which will disable the current logon script time delay for Windows 8 users. This policy is being applied to IST first, as a precaution, before applying it to all of Academic Support. Why is it being done? When logging in to Nexus, Windows 8 clients currently have to wait five minutes to receive the network drives defined for them by the logon script, like the departmental “R:” drive. This change will allow the script to run immediately at logon, like it does for Windows 7 clients. When is it being done? March 5 (today) at 5:00 p.m. Who will it impact? This change impacts Windows 8 (and Windows 10) clients that currently have logon scripts defining corporate and departmental (R:) drives on their behalf. What do you need to do? Your workstation will need to be restarted before this change will take effect. Please restart your workstation (after 5 p.m. today) at your convenience. Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this message: ist-staff

Firefox updates - February 26

Feb 26, 2015
manfred
What is happening? The following software updates will be deployed to academic support computers: • Firefox will be upgraded to 31.5.0 ESR • Firefox 36.0 Rapid Release When is this happening? Thursday, February 26 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open pdf documents and web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: You will need to run Firefox from Start > All Programs > Internet Tools > Web Browsers > Mozilla Firefox. You may notice the install may need to complete when you run it for the first time. Please note that any other existing Firefox icon(s) may not work until after the program has been run for the first time. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Firefox ESR and Rapid Release updates - February 25

Feb 25, 2015
manfred
What is happening? The following software updates will be made to all Vanguard computers: • Firefox will be upgraded to 31.5.0 ESR • Firefox 36.0 Rapid Release When is this happening? Wednesday, February 25 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Thursday, February 26 at 11:00 p.m.) What you need to do before the upgrade begins: Please close any open pdf documents and web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: After the upgrade: You will need to run Firefox from Start > All Programs > Internet Tools > Web Browsers > Mozilla Firefox. You may notice the install may need to complete when you run it for the first time. Please note that any other existing Firefox icon(s) may not work until after the program has been run for the first time. Questions/concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Security issue with Lenovo computers - February 20

Feb 20, 2015
manfred
What is happening? Between September 2014 and February 2015, consumer-grade notebook computers by Lenovo were shipped with a pre-installed third-party piece of software called Superfish. This adware software installs an insecure self-signed root certificate in the local trusted certification authority (CA) store, effectively defeating the security provided by SSL/TLS and leaving the computer and the user vulnerable to Man-in-the-Middle attacks. How does this impact me? If you own or use a consumer-grade Lenovo computer purchased during the above timeframe, you can visit https://filippo.io/Badfish/ to check whether your computer is affected. My computer is affected, now what? Contact an IT Service Desk or your Faculty Service Desk for assistance removing the root certificate. If you feel confident doing this yourself, removal instructions can be found at https://filippo.io/Badfish/removing.html. Additional resources: A list of affected models can be found at http://support.lenovo.com/us/en/product_security/superfish?cid=us:email:xpdxlg&sf=70114000002BU2R&ls=15Q4_NA_RM_ALL_HL_LenMal_OV_Malware&elq_mid=5036&elq_cid=853404 Questions or concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca, ext. 84357. Recipients of this message: uwweb, isthd, faccus, ist-staff, admin-support, ctsc, ucist, mactug, MSC, SSO, Bulletin

UPDATE: VPN (AnyConnect) issues - February 13

Feb 17, 2015
manfred
Update: Microsoft has released a ‘Fix it’ solution for the VPN/AnyConnect issue communicated February 13. What do users need to do? To install the fix it solution, users should: 1. Go to https://support2.microsoft.com/kb/3023607 and look for the ‘Known issue’ heading 2. Under ‘Enable this fix’ click on ‘Install AppCompat shim’ 3. Run the installer and follow the steps on screen (note: users must have administrative privileges to run this fix) 4. Log off and then log on to their computer Please note: Users can follow similar steps under ‘Disable this fix’ if enabling the fix has caused other issues on their computer. Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext. 84357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Windows and Internet Explorer patches - February 13

Feb 13, 2015
manfred
What is happening: A patch for Internet Explorer (IE) and a patch for all versions of Windows will be fast-tracked for release tomorrow to all academic support computers. Why is this happening: These patches have been ‘fast-tracked’ to academic support computers as they address critical security flaws. Full details can be found at https://technet.microsoft.com/library/security/MS15-009 and https://technet.microsoft.com/library/security/MS15-010. When is this happening? The patches will be released February 13 at 1:00 a.m. Please note: • Both updates require a restart and machines will be rebooted. • Vanguard testers: if you have not yet installed this update, it will be done automatically during this upgrade window. Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext. 84357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

FlashPlayer upgrade - February 6

Feb 6, 2015
manfred
What is happening? The following software update (a critical vulnerability patch) will be deployed to academic support computers: • FlashPlayer will be upgraded to 16.0.0.305 When is this happening? Friday, February 6 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this list: isthd, ist-staff, admin-support

FlashPlayer upgrade - January 27

Jan 27, 2015
manfred
What is happening? The following software update (a critical vulnerability patch) will be deployed to academic support computers: • FlashPlayer will be upgraded to 16.0.0.296 When is this happening? Monday, January 26 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this list: isthd, ist-staff, admin-support

FlashPlayer and Java upgrades - January 23

Jan 23, 2015
manfred
What is happening? The following software updates will be deployed to academic support computers: • FlashPlayer will be upgraded to 16.0.0.287 • Java 7 Update 76 Note: The Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Friday, January 23 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: second Java upgrade - January 22

Jan 22, 2015
manfred
Vanguard testers: Java 7 Update 76 was released after yesterday’s deployment of Java 7 Update 75. As a result, Java 7 Update 76 will be released to all Vanguard computers at the same time that it, and FlashPlayer 16.0.0.287, are deployed to academic support computers. When is this happening? Friday, January 23 at 11:00 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this list: isthd, ist-staff, vanguard

Vanguard: Adobe FlashPlayer and Java upgrades - January 22

Jan 22, 2015
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by January 23 at 10:00 a.m., mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • FlashPlayer will be upgraded to 16.0.0.287 • Java 7 Update 75 Note: The Java upgrade will exclude Oracle EBusiness Suite clients. When is this happening? Thursday, January 22 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Friday, January 23 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: • Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. • Open http://www.test-java.com in any browser to see if the correct version of Java has been installed. o Click on test-java link above o Scroll down page to fifth checkmark or field o If the enabled version is lower than (1.7.0_75) contact Mike Cocker. Questions/concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this list: isthd, ist-staff, vanguard

Firefox and Flash Player upgrades - January 15

Jan 15, 2015
manfred
What is happening? The following software updates will be deployed to academic support computers: • FlashPlayer will be upgraded to 16.0.0.257 • Firefox will be upgraded to 31.4.0 ESR • Members of the AS Firefox Rapid Release security group that haven’t already auto upgraded to Firefox 35.0 will be upgraded tonight When is this happening? Thursday, January 15 at 11 p.m. What you need to do before the upgrade begins: Please close any open web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: You will need to run Firefox from Start > All Programs > Internet Tools > Web Browsers > Mozilla Firefox. You may notice the install may need to complete when you run it for the first time. Please note that any other existing Firefox icon(s) may not work until after the program has been run for the first time. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this list: isthd, ist-staff, admin-support

Vanguard: Firefox and Flash Player upgrades - January 14

Jan 14th, 2014
manfred
Vanguard testers: Please test and provide feedback to John Mayall by January 15 at 10:00 a.m., john.mayall@uwaterloo.ca or ext. 41865. ________________________________________ What is happening? The following software updates will be made to all Vanguard computers: • FlashPlayer will be upgraded to 16.0.0.257 • Firefox will be upgraded to 31.4.0 ESR • Firefox 35.0 Rapid Release When is this happening? Thursday, January 14 at 11 p.m. (if there are no issues it will go out to the rest of academic support on Friday, January 15 at 11:00 p.m.). What you need to do before the upgrade begins: Please close any open pdf documents and web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Open and check versions of Adobe Reader and/or Acrobat Pro. Questions/concerns: Please contact John Mayall, john.mayall@uwaterloo.ca or ext. 41865. Recipients of this list: isthd, ist-staff, vanguard

Adobe Acrobat Pro upgrade - January 12

Jan 12. 2015
manfred
What is happening? Acrobat X Pro will be upgraded to version 10.1.13 on academic support computers. When is this happening? Monday, January 12 at 11 p.m. What users need to do: Users should close any open pdf documents and Microsoft Office applications (e.g. Word, Excel, Outlook). If you forget to close them, a task sequence will close them for you, but your work may not be saved. Questions before or problems after the upgrade? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 84357. Recipients of this list: isthd, ist-staff, admin-support

ADS print server, PRINTSRV1, being decommissioned - January 14

Jan 14th, 2014
manfred
What is happening? The ADS print server, PRINTSRV1, is being decommissioned. When is this happening? Wednesday, January 14 at 9 a.m. What is the impact? After January 14, users will not be able to print to PRINTSRV1. Instead, those users should print using PRINTSRV in Nexus. Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext. 84357. Recipients of this message: isthd, ist-staff, admin-support

VPN (AnyConnect) issues - February 13

Feb 13, 2015
manfred
What is happening? Some users are reporting issues with VPN (AnyConnect) access due to the critical security patch pushed out to academic support machines last night - https://uwaterloo.ca/information-systems-technology/news/patches-feb-13. What is the impact to users? This issue is affecting VPN users globally on Windows 8.1 (they will receive a "Failed to initialize connection subsystem" error) and users on Windows 7 with Internet Explorer 11. What do users need to do? The issue has been escalated to Microsoft. Microsoft is responsible for issuing a patch for this issue. We will push the patch out as soon as it becomes available. If users need to connect via VPN they can log in to https://cn-vpn.uwaterloo.ca/+CSCOE+/logon.html using Firefox and click AnyConnect, Start AnyConnect (administrator credentials will be required). Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext. 84357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc, sec-wg

Action required: Vanguard testers in your area

Dec 18, 2014
manfred
We have a new “vanguard testing” email list created by the IST Workstation Services team! The old one has been retired. We need your help to determine if we have vanguard testers in your area and if they are the best fit. The role of a Vanguard tester is important so that future changes are properly tested and do not adversely affect others in your area or elsewhere. Vanguard testers should be running any software important to your area so that they can test software upgrades and ensure that they will not cause any interruption to your operations. Action required: • Please go to http://windows.uwaterloo.ca/Docs/VanguardDec18.mht to see what computer(s) in your area are vanguard testers. o Check the accuracy of the “Nexus Description” assigned to the vanguard computer. o Confirm that this machine and tester are good candidates (does the machine have the software important to your operations, does the tester have time to test software upgrades and deployments?) o Decide whether you need more vanguard testers added (each area should have at least one vanguard tester) • Please email Greg Parks (gparks@uwaterloo.ca) with any changes required for your area by on or before December 22. o For additions, he will need the computer name and primary user. Thank you! PS - Vanguard email usually has a contact if problems arise as a result of the change. We always appreciate hearing from testers that have taken the time to make sure all is well and NO problems were experienced, so we know the change has actually been tested.

Adobe Flash Player cleanup - December 16

Dec 16, 2014
manfred
What is happening? Adobe Flash Player cleanup deployment on academic support computers. When is this happening? Tuesday December 16 at 11:00 pm. Why is this happening? There have been reports of some systems having two versions of Flash Player installed. What do users need to do? Users should close any open web browsers. If they forget to close them, a task sequence will close them, but their work may not be saved. Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext 84357. Recipients of this message: isthd, ist-staff, admin-support

Adobe Flash Player/Adobe Reader/Adobe Acrobat Pro upgrades - December 12

Dec 12, 2014
manfred
What is happening? The following software updates on all academic support computers: • Adobe Flash Player will be upgraded to version 16.0.0.235 for both IE and Firefox • Adobe Reader will be upgraded to version 11.0.10 • Acrobat XI Pro will be upgraded to version 11.0.10 When is this happening? Friday December 12 at 11:00 pm. What do users need to do before the upgrade begins: Users should close any open pdf documents and web browsers. If they forget to close them, a task sequence will close them, but their work may not be saved. After the upgrade: Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Open and check versions of Adobe Reader and/or Acrobat Pro. Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext 84357. Recipients of this message: isthd, ist-staff, admin-support

Vanguard: Adobe Flash Player/Adobe Reader/Adobe Acrobat Pro upgrades - December 11

12/11/2014
manfred
Vanguard testers: Please test and provide feedback to Mike Cocker by December 12 at 10:00 am, mcocker@uwaterloo.ca or ext. 43421. ________________________________________ What is happening? The following software updates to all Vanguard computers: • Adobe Flash Player will be upgraded to version 16.0.0.235 for both IE and Firefox • Adobe Reader will be upgraded to version 11.0.10 • Acrobat XI Pro will be upgraded to version 11.0.10 • Acrobat X Pro will be upgraded to version 10.1.13 When is this happening? Thursday, December 11 at 11:00 p.m (if there are no issues it will go out to the rest of academic support on Friday December 12 at 11:00 pm). What you need to do before the upgrade begins: Please close any open pdf documents and web browsers. If you forget to close them, a task sequence will close them for you, but your work may not be saved. After the upgrade: Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Open and check versions of Adobe Reader and/or Acrobat Pro. Questions/concerns: Please contact Mike Cocker, mcocker@uwaterloo.ca or ext. 43421. Recipients of this message: wsus-vanguard, isthd, ist-staff

Adobe Flash Player upgrade - November 24

11/24/2014
Logged by: manfred
What is happening? Adobe Flash Player will be upgraded to version 15.0.0.223 for both IE and Firefox on all academic support computers. When is this happening? Monday November 24 at 11:00 pm What you need to do before the upgrade begins: Users should close any open web browsers. If they forget to close them, a task sequence will close them, but users work may not be saved. After the upgrade: Open http://www.adobe.com/software/flash/about/ in both Firefox and Internet Explorer to see if the correct version of Flash Player has been installed. Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext 84357. Recipients of this message: isthd, ist-staff, admin-support

Windows patch to fix critical vulnerability - November 13

11/12/2014
Logged by: manfred
What is happening: A Windows patch, MS14-066, has been released for all academic support computers to fix a critical vulnerability. Full details on it can be found at https://technet.microsoft.com/library/security/ms14-066 Why is this happening: This patch was ‘fast-tracked’ to get it out to academic support computers as it addresses a critical security flaw. When is this happening? Thursday November 13 at 1:00 am. What do you need to do? Users may need to reboot their machines tomorrow morning to get the patch. Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext 84357. Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc

Changes to academic support workstation patching

10/30/2014
Logged by: manfred
What is happening? WSUS group policy settings will be turned off to allow for Microsoft System Center Configuration Manager (SCCM) to take over patch management responsibilities. Why is this happening? The way patches are distributed to academic support workstations is changing for the November patch cycle. Microsoft System Center Configuration Manager (SCCM) is replacing Windows Server Update Services (WSUS) as the standard deployment method for academic support workstations. The SCCM client is already deployed to all workstations. This will simply be taking better advantage of what it has to offer. When is this happening? This change will be applied over the next few days. What is the impact to users? No impact is expected for academic support workstations. WSUS will continue to be available for those whose workstations are not managed by SCCM or are not in academic support. Questions/Concerns? Please contact Greg Parks x47162 or gparks@uwaterloo.ca Recipients of this message: isthd, ist-staff, admin-support, faccus, ctsc

Internet Explorer modification - October 24

10/24/2014
Logged by: manfred
What is happening? We are making a security modification to Internet Explorer (IE) on academic support computers to enable TLS 1.1 and TLS 1.2, in addition to the current TLS 1.0 and SSL3.0. When is this happening? Friday October 24 at 5:00 pm Why is this being done? Versions of IE prior to IE11 are not currently negotiating Transport Layer Security (TLS) 1.1 or 1.2, falling back instead to version 1.0 or SSL 3.0. SSL3.0 can be exploited by the POODLE vulnerability (See: https://blog.mozilla.org/security/2014/10/14/the-poodle-attack-and-the-end-of-ssl-3-0/ ) What is the impact? No user impact is expected. This has been successfully deployed and tested on IST staff machines. After the upgrade: The new settings can be verified by going into Internet Explorer and selecting “Internet Options/”Advanced” tab/and scrolling to the bottom. You should see “Use SSL3.0”, “Use TLS 1.0” and the new, TLS 1.1 and TLS 1.2 checked. Now IE will start negotiating with secure web servers using TLS 1.2 first, down to SSL3.0.) Questions/concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext 84357. Recipients of this message: isthd, admin-support

Firefox upgrade – October 23"

10/23/2014
Logged by: manfred
What is happening? Firefox 31.2 ESR will be deployed to Academic Support computers. Members of the AS Firefox Rapid Release security group that haven’t already auto upgraded to Firefox 33.0 will be upgraded tonight. When is this happening? Wednesday, October 23 at 11:00 pm. Before the upgrade: Users should close any open web browsers before leaving work tonight. If they forget to close them, a task sequence will close them, but their work may not be saved. After the upgrade: Users will need to run Firefox from Start > All Programs > Internet Tools > Web Browsers > Mozilla Firefox. The install may need to complete when Firefox is run for the first time. Please note that any other existing Firefox icon(s) may not work until after the program has been run for the first time. Questions/concerns? Please contact the IST Service Desk (CHIP), helpdesk@uwaterloo.ca or ext 84357. Recipients of this message: isthd, ist-staff, admin-support